Receptionist

Rodericks Dental; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Bristol is seeking a Receptionist to provide exceptional service as the first point of contact for patients. You will manage appointments, address inquiries, and ensure a positive patient experience. Ideal candidates are customer-focused and able to work well in a team environment. The role offers a competitive salary and various benefits including retail discounts and annual leave enhancements.

Benefits

Retail discounts

Annual leave that increases with service

Extra day for your Birthday

Comprehensive training

Qualifications

• Ability to build rapport and deliver high-level customer service.
• Passion to learn treatment options in the dental sector.
• Comfortable working to KPIs and following processes.

Responsibilities

• Provide an exceptional patient journey both in person and over the phone.
• Manage diaries and ensure efficient appointment scheduling.
• Liaise with dental laboratories and suppliers.

Skills

Customer service skills

Ability to build rapport

Attention to detail

Teamwork

Tools

SOE software

Job description

Overview

Job Type: Permanent
Job Sector: Health, Medicine
Region: London
Location: Bristol
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 12/09/2025
Recruiter: Rodericks Dental
Job Ref: rodericks/TP/82132/7308

Role Description

Receptionist
Location: Winterbourne Dental, Bristol.
Hours-0 Hours contract. Some Saturdays required.
Benefits-Tiered salary based on experience and skills
Retail discounts and deals through our easy-to-use app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses)
Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count. You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone


• Managing the diaries and making sure that the time is filled correctly


• Working with the team to understand the full range of NHS and Private treatment options available within the practice


• Completing relevant forms for NHS and private schemes within a specified timescale


• Taking payments and chasing outstanding patient debt


• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service


• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!


• Passionate about driving the success of the practice by seizing opportunities


• Able to follow processes and work in a structured and organised way


• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)


• IT skills with the ability to learn SOE software


• Positive nature - Able to show resilience and always work in a composed manner


• Strong attention to detail


• An excellent team player

How to apply

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.