Receptionist

ISS Facility Services UK; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facility management company in Bournemouth is looking for a Corporate Receptionist to provide exceptional customer service as the first point of contact for visitors. You will greet guests, manage security procedures, and ensure a welcoming environment. Ideal candidates will possess strong communication skills and maintain high standards in a dynamic setting. This is a full-time, permanent role with opportunities for career development within a diverse and inclusive workplace.

Benefits

Opportunities for career development

Inclusive hiring practices

Dynamic work environment

Qualifications

• Confident and professional individual with a friendly approach.
• Ability to adhere to company policies and procedures.
• Experience in handling visitors and maintaining front of house standards.

Responsibilities

• Greet visitors and employees in a friendly manner.
• Ensure all visitors sign in/out and receive correct passes.
• Communicate fire procedures and safety instructions.
• Maintain visitor logs for security.
• Assist with meeting room bookings.

Skills

Excellent customer service

Professional demeanor

Communication skills

Attention to detail

Team collaboration

Job description

Corporate Receptionist

Contract : Government

Location : London

Hours of work : 40

Contract Type : Permanent

Job Description

We are seeking a confident, personable and professional individual to join our team as a Corporate Receptionist in a dynamic corporate environment. As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.

Key Responsibilities

• Meeting and greeting visitors and employees in a friendly, professional manner.
• Ensuring all visitors, contractors and staff members sign in / out and are issued correct passes in line with SOPs.
• Communicating fire procedures and safety instructions to all visitors.
• Maintaining high FOH standards and consistently delivering excellent service.
• Handling incoming calls and emails.
• Providing directions and building information to visitors.
• Maintaining confidentiality and adhering to all company policies and procedures.
• Reporting risks, near misses or incidents to the Line Manager.
• Supporting team members and contributing to best practice sharing.
• Participating in training, development, and performance reviews.
• Maintaining visitor logs for security and evacuation purposes.
• Remaining vigilant for suspicious activity and reporting concerns appropriately.
• Assisting with meeting room bookings.

Professional and Personal Competencies / Qualifications

• Meeting and greeting visitors and employees in a friendly, professional manner.
• Ensuring all visitors, contractors and staff members sign in / out and are issued correct passes in line with SOPs.
• Communicating fire procedures and safety instructions to all visitors.
• Maintaining high FOH standards and consistently delivering excellent service.
• Handling incoming calls and emails.
• Providing directions and building information to visitors.
• Maintaining confidentiality and adhering to all company policies and procedures.
• Reporting risks, near misses or incidents to the Line Manager.
• Supporting team members and contributing to best practice sharing.
• Participating in training, development, and performance reviews.
• Maintaining visitor logs for security and evacuation purposes.
• Remaining vigilant for suspicious activity and reporting concerns appropriately.
• Assisting with meeting room bookings.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]