Receptionist

Hamberley Care Management Limited; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading care management company is seeking a Receptionist for Cofton Park Manor in Birmingham. The role involves greeting visitors, managing calls, and maintaining a high standard in the reception area. Ideal candidates should have customer service experience and proficiency in Microsoft Office. Benefits include a competitive salary, 28 days holiday, and opportunities for professional development in a supportive work environment. Weekend work is required once every three weeks.

Benefits

Competitive salary

28 days holiday

Quality bonus scheme

Workplace pension

Free onsite parking

Employee Assistance Programme

Unlimited Refer a Friend Bonus

Qualifications

• Demonstrable experience in Customer Service/Receptionist roles.
• Ability to work independently and as part of a team.
• Caring, patient, and respectful demeanor.

Responsibilities

• Greeting and directing visitors, family members, residents, and contractors.
• Answering phone calls and dealing with queries professionally.
• Ensuring the reception area is presented to a high standard.

Skills

Customer service experience

Proficient in Microsoft Office

Attention to detail

Organizational skills

Job description

Overview

Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

• Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.
• Joining us at Cofton Park Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well‑being of our residents.

Working Hours

• 9:00am - 5:50pm, 2 days per week
• Hours are worked on a rotational basis

Weekend Cover

• The role includes some weekend working.
• 1 weekend in 3, however this may increase occasionally to provide cover when team members are on annual leave.

Benefits

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Quality bonus scheme linked to CQC rating
• Workplace pension
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply
• Employee Assistance Programme, occupational health support and wellbeing services

What You’ll Be Doing

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About You

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

Join Us at Birmingham’s Most Stunning Care Home

Cofton Park Manor is a luxurious care home in Cofton Hackett, Birmingham, part of the award‑winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens.

From the deluxe picture house – where we screen classic films – to the on‑site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!