Receptionist

Genting Casinos; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading leisure company in Birmingham is seeking a friendly and professional receptionist. The role involves welcoming guests, providing outstanding customer service, and managing various administrative tasks. Ideal candidates will possess strong communication skills and a flexible attitude towards varied shifts. In return, the company offers an excellent salary and a variety of employee benefits designed to support personal well-being and professional development.

Benefits

Private GP helpline

Discount portal for retailers and restaurants

Pension scheme

Employee assistance programme

20% discounted gym membership

Health Cash Plan

Dental insurance

Qualifications

• Experience in a receptionist role is preferred but not essential.
• Ability to work varied shifts including nights and weekends.
• Professional and courteous in greeting guests.

Responsibilities

• Welcome visitors in a professional manner.
• Support guests with check-in and administration tasks.
• Maintain a friendly and helpful attitude.

Skills

Strong communication skills

Customer service skills

Professional telephone manner

IT skills

Flexibility

Job description

JOB DESCRIPTION

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?

A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.

KEY SKILLS AND RESPONSIBILITIES

• Meeting and greeting all visitors in a professional and courteous manner.
• Good IT skills.
• Excellent customer service skills.
• A professional telephone manner.
• Strong communication and interpersonal skills.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.

WHAT WE OFFER

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – a confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.
• Flexible benefits* designed for employees to choose the best package for their personal needs.
• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy – online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.