Reception Team Leader

Creative Support; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A not-for-profit social care provider in Stockport is seeking a motivated and caring individual to join their reception team. The successful candidate will provide excellent customer care, assist in supervising the receptionist team, and support various departments. Ideal applicants will possess strong communication skills and a well-organized approach. This role is key to ensuring a welcoming front of house service within a supportive environment. Easy access to public transport is available near the office.

Qualifications

• Motivated and energetic individual with excellent customer care skills.
• Well-organized and an excellent communicator both verbally and via email.
• Supportive team player, flexible, and responsive.

Responsibilities

• Provide an efficient and responsive administration and reception service.
• Supervise the receptionist team in conjunction with the Reception Manager.
• Accept support and supervision from line manager.
• Ensure confidentiality and compliance with policies.

Skills

Excellent customer care skills

Strong organization

Excellent verbal communication

Team player

Flexible and responsive

Job description

Creative Support is an established not-for-profit social care provider with over 30 years experience of supporting vulnerable adults nationally. We work across the country supporting over 8,000 service users and employ 5,000 staff.

We are looking for a motivated, energetic and caring individual who can provide excellent customer care to join our reception team within our vibrant national Head office. The successful post holder will join a friendly reception team to provide an efficient and responsive administration and reception service. The role is based in Stockport town centre, with easy access to both the bus and train station located less than a 10 minute walk away.

Vacancy Reference Number: 85232. Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

You will be the face and voice of Creative Support, providing a welcoming and friendly front of house service to all of our service users, staff members and the public. You will also be working in conjunction with the Reception Manager to supervise the Receptionist team.

The ideal candidate will have excellent customer care skills, be well organised and an excellent communicator both verbally and through email. They will be a supportive team player, flexible, responsive and timely in their approach.

General Duties

• To accept regular support and supervision from line manager
• To carry out all work in a manner consistent with the aims and philosophy of Creative Support
• To comply with and implement the Equal Opportunities Policy of Creative Support
• To comply with data protection and information governance standards
• To maintain confidentiality at all times, in accordance with the agreed policy
• To treat all service users and stakeholders with respect and courtesy
• To observe any written policies, procedures and guidelines for good practice agreed by Creative Support
• To provide administrative support to all of departments within Head Office if and when required