Reception Supervisor

AccorHotel; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group in Wolverhampton is seeking an experienced Reception Supervisor to lead the front desk team. This position includes managing daily operations to deliver exceptional service and support the Front Office Manager. Ideal candidates will have proven supervisory experience, excellent leadership skills, and strong knowledge of Opera Cloud software.

Qualifications

• Proven experience in front office operations in a supervisory capacity.
• Excellent leadership skills to inspire and manage a team.
• Outstanding communication and interpersonal skills aimed at guest service.

Responsibilities

• Oversee daily front office operations to ensure service excellence.
• Assist with guest check-in and check-out processes.
• Manage guest requests and feedback efficiently.

Skills

Leadership

Guest service

Multi-tasking

Communication

Tools

Opera Cloud

Job description

We are seeking a dedicated and professional Reception Supervisor to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations driving service excellence and supporting the Front Office Manager in maintaining smooth and efficient service delivery.

The main responsibilities and tasks of this position are as listed below but not limited to these :

• Assist guests with check-in and check-out processes including cashiering duties to ensure smooth transactions
• Define coordinate and manage a service delivery system utilizing resources tools data and service standards to maintain high guest satisfaction
• Provide a warm and professional welcome to guests upon arrival and departure
• Efficiently assist guests throughout their stay by addressing requests handling feedback providing directions and offering personalized suggestions
• Manage guests emails messages incoming phone calls and complaints promptly and courteously
• Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
• Meet greet and facilitate seamless rooming arrangements for Accor ALL guests ensuring a memorable experience
• Lead and motivate the front office team to maintain high standards of service and operational efficiency

Requirements

• Right to work in the UK
• Proven experience in front office operations with a strong track record in a supervisory or managerial capacity
• Excellent leadership skills with the ability to inspire coach and manage a dynamic team
• Strong knowledge of Opera Cloud software
• Outstanding communication and interpersonal skills with a genuine passion for guest service
• Ability to multitask and thrive in a fast-paced detail-oriented environment

Location : Novotel Wolverhampton Union Street WV1 3JN

Hours : 40 Per Week. Flexibility to work Early Mid or Late shifts including weekends.

Remote Work : No

Employment Type : Full-time

Key Skills

In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Experience : years

Vacancy : 1