Reception Supervisor

Daniel Thwaites; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel on Lake Windermere is seeking an experienced Reception Supervisor to lead the reception team and deliver exceptional guest services. The candidate should have experience in a high-quality hotel setting, a strong work ethic, and the ability to motivate a team. This role includes responsibilities such as ensuring a warm guest welcome, supervising team development, and providing high standards of customer service. The hotel offers competitive pay, flexible work arrangements, and various employee benefits.

Benefits

Competitive salary, above NLW

Staff transport from local areas

Wagestream - access to wages as you earn

28 days annual leave, increasing to 33 after 5 years

Enhanced maternity and paternity pay

Health cash plan with discounts

Long service awards including free meals and stays

Employee Assistance Programme

Discounted accommodation, food, and drink

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

An engaging & supportive work environment

Qualifications

• Hands-on experience in a high-quality Four-Star or Five-Star hotel.
• Strong work ethic with the ability to motivate a team.
• Ability to represent the Company professionally and knowledgeably.
• Confident computer skills; experience with RezLynx is advantageous.
• Flexibility to work hours based on workload and seasonal needs.

Responsibilities

• Provide the highest standards of customer service and welcome.
• Have impeccable knowledge of hotel bedrooms and facilities.
• Create a strong culture of customer service and warm hospitality.
• Ensure a prompt, courteous response to telephone calls.
• Contribute towards maximising bedroom sales and revenue control.
• Supervise the development of the reception team through training.
• Ensure all security procedures regarding guest belongings are followed.
• Provide efficient delivery of guest messages.
• Support in delivering all brand standards.

Job description

Overview

We are looking for an experienced Reception Supervisor to report to the Guest Service Manager and deliver a five-star guest experience. You will be responsible for ensuring that the reception team offers a warm welcome and a personal and professional service to the guests that visit our property located on Lake Windermere. Langdale Chase Hotel sits on the banks of Lake Windermere and has recently undergone a full refurbishment and reopened in November 2023. The hotel has achieved 5 Star Status from the AA and was recognised in the Times Top 100 Places to Stay, ranking No.3 and North of England Hotel of the Year. We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Responsibilities

• Provide the highest standards of customer service and welcome to ensure an exceptional guest experience at all times.
• Have impeccable knowledge of hotel bedrooms and facilities to offer the best service to guests.
• Create a strong culture of customer service and warm hospitality within the department, including recognising and acknowledging regular guests and their requirements.
• Ensure the department offers a prompt, courteous, knowledgeable response to telephone calls.
• Contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
• Supervise and support the development of the reception team through training to deliver the hotel's product plan and brand standards.
• Ensure all security procedures regarding guest belongings (luggage, storage, deliveries) are carried out with care and attention by all team members.
• Provide efficient delivery of guest messages.
• Support the Guest Service Manager in ensuring all brand standards are delivered by the team.
• Take pride in delivering exceptional hospitality and customer service, whether face-to-face or by telephone, and meet guest requirements with a willingness to go the extra mile.

Qualifications / Experience

• Hands-on experience working in a high-quality Four-Star or Five-Star hotel.
• Strong work ethic with the ability to motivate a team.
• Ability to work in line with the company's brand standards and represent the Company and the hotel in a loyal, professional, and knowledgeable manner.
• Confident computer skills; experience with RezLynx is advantageous.
• Flexibility to work hours dependent on workload and seasonal requirements.

Benefits

• Competitive salary, above NLW
• Staff transport to support pick up and drop off from local areas
• Wagestream - access up to 40% of wages as you earn them
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment