Reception Manager

Red Carnation Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel in London seeks a motivated Reception Manager to ensure the smooth operation of the Reception department. The ideal candidate will have hotel experience, excellent communication skills, and a commitment to delivering personalized service. Join a family-owned company ranked among the best in the industry with numerous awards for employer excellence.

Benefits

Professional training and development opportunities

Bonus scheme for referrals worth up to £600

Free meals on duty

30% off food and 25% off beverages

Complimentary uniform and dry cleaning

Holiday allowance up to 25 days

Two paid volunteering days annually

Free access to Employee Assistance Programme

Recognition incentives

Discounted accommodation rates

Qualifications

• Previous hotel Reception Manager experience required.
• Enjoys delivering outstanding personalized service.

Responsibilities

• Manage the day to day running of the Reception department.
• Lead and develop the Reception team.
• Monitor guest satisfaction and ensure personalized service.

Skills

Communication skills

Attention to detail

Positive attitude towards training

Job description

Reception Manager ***luxury hotel in London***

We are looking for an enthusiastic Reception Manager to join our family on a full time basis. This position reports to the Front Office Manager.

Working pattern: 4 days on 4 days off / shift work 8am to 8pm

We are looking for someone with previous hotel Reception Manager experience withexcellent communication skills and strong attention to detail. Hasa positive attitude towards training and development and enjoysdelivering personalisedoutstanding service to our guest.

As a Reception Manager you will be:

• Responsible for the day to day running of the Reception department
• Lead a professional team ensuring their training and development
• Monitoring customer satisfaction andensuring guests receive personalised, attentive service
• Innovating ideas and experiences that enhance our guests’ stay
• caring out regular audit standards
• On a daily basis to supervise the smooth running of all FO operations
• Assist with rotas, time sheets, payroll and holiday management

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston’s Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service.

What's in it for you?

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
• Complimentary uniform and dry cleaning services
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year
• Free access to Employee Assistance Programme
• Hotel based recognition incentive (Employee of the month up to £200)
• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Party and other Employee Recognition Events

If this sounds like the Reception Manager role is for you then apply today and join one of the "Best Hotel Companies in the World"!

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Created on 25/06/2025 by TN United Kingdom