Reception Manager

Malmaison Hotel Du Vin Holdings Limited; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for a Reception Manager in Cheltenham. You will manage the hotel reception team, ensure smooth operations, and maintain high standards of guest service. This position offers opportunities for career progression within the company and a competitive salary. Ideal candidates will have hotel reception experience and team management skills.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Rates

35% off dining

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Private Medical Healthcare post-probation

Qualifications

• Experience working in a hotel reception environment.
• Experience managing a small team and taking on Duty Manager responsibilities.
• Familiarity with Opera reservations system is preferred.

Responsibilities

• Lead and manage a hotel reception team.
• Act as Duty Manager as required.
• Collaborate with other departments to deliver high standards of service.

Skills

Guest service

Team management

Opera reservations system

Job description

Overview

Reception Manager - Competitive Salary, 40 hours per week. Permanent contract. Location: Cheltenham. Be the face of our hotel, deliver celebrity service, and enjoy a range of perks and development opportunities with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day? You will set the tone for the guest experience as the first and last point of contact, ensuring everything has gone above and beyond before guests leave.

You will have experience working in a hotel reception and ideally with the reservations system Opera. You will manage a small team and take on some Duty Manager responsibilities during the week.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

Interested? Click Apply Now

Responsibilities

• Lead and manage a hotel reception team, providing excellent guest service and ensuring smooth daily operations.
• Act as Duty Manager as required, overseeing operations and guest issues during your shifts.
• Collaborate with front-of-house and other departments to deliver high standards of service consistent with Malmaison brand.
• Utilise the Opera reservations system where applicable to manage bookings and guest information.

Qualifications

• Experience working in a hotel reception environment.
• Experience managing a small team and taking on Duty Manager responsibilities.
• Familiarity with Opera reservations system is preferred.

Benefits & Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off dining in Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High street discounts, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans (dental, optical, medical) from £5 per month.
• Referral schemes paying up to £1500.
• A practical uniform and a Wellness & National Campaign Days calendar promoting wellbeing.
• We work with Wagestream for instant access to pay earned, with real-time wage tracking.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Support with charitable initiatives; we sponsor The Brain Charity to assist people with neurological conditions.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
• Probation completion benefits: Private Medical Healthcare, Bonus Plan, Critical Illness cover, Life Assurance.

Our Sustainability Goals:

• 100% of electricity from renewable energy, with much sourced from wind farms.
• Minimum 70% recycling of hotel waste, championed by our Sustainability Council.
• Chemical-free cleaning systems in bedrooms and public areas; enzyme-based eco-friendly kitchen systems.
• Volunteer to support sustainable charities for 2 days per year on full pay.

Equal Opportunity Statement: Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance