Reception Manager

Holiday Inn Basildon; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Basildon is looking for an experienced Reception Manager to oversee the reception operations. The successful candidate will ensure outstanding customer service, monitor key performance indicators, and train reception staff. This role involves building strong relationships with guests and collaborating with other departments for seamless service. Candidates should have proven reception experience, strong leadership skills, and a commitment to guest satisfaction.

Qualifications

• Proven experience in a reception or front desk role.
• Strong leadership skills with a focus on customer satisfaction.
• Ability to train and motivate a team.

Responsibilities

• Manage daily operations of the reception desk.
• Monitor guest satisfaction and revenue targets.
• Train and coach reception staff.
• Develop relationships with guests and departments.
• Ensure accurate reservation management.
• Collaborate with departments for guest needs.
• Oversee reception budget and expenses.

Skills

Outstanding customer service

Leadership

Communication

Problem-solving

Job description

Reception Manager

Holiday Inn Basildon

Check out the hotel on our virtual tour!

The Opportunity

Are you a highly motivated and experienced individual ready to make a difference? We're looking for ekstræដ​ a dynamic Reception Manager who will be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.

What You'll Do:

• Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
• Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
• Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
• Oversee Reservations: Ensure the figured system is accurate and efficiently managed, handling guest bookings with precision.
• Collaborate Effectively: Work with other departments to fulfil all guest requests and needs in a timely and efficient manner.
• Manage Budgets: Oversee the reception budget, including labour costs and other expenses, ensuring financial efficiency.
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