Reception & Facilities Coordinator – Customer Experience

EMCOR UK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in Greater London is seeking a Customer Service role focused on delivering exceptional customer experiences. Responsibilities include ensuring operational efficiency, aiding in administration, and maintaining health and safety standards. Ideal candidates will possess good planning and organization abilities, and have excellent interpersonal and communication skills. Flexibility and teamwork are essential. The role includes benefits like maternity/paternity policies, a referral scheme, and opportunities for professional development.

Benefits

Industry leading maternity & paternity policies

Refer a friend scheme

Discount shopping and gym

Extensive learning & development opportunities

Qualifications

• Experience of working in a corporate or creative environment.
• Self-motivated, resourceful, and resilient.
• Excellent written and spoken communication skills.

Responsibilities

• Deliver excellent and professional customer service.
• Conduct regular checks to ensure workplace standards.
• Assist with staff queries in a professional manner.

Skills

Excellent interpersonal skills

Good planning and organizational skills

Excellent client relationship building skills

Ability to work under pressure

Good Health and Safety knowledge

Education

GCSE passes in English & Math

Job description

A leading facilities management company in Greater London is seeking a Customer Service role focused on delivering exceptional customer experiences. Responsibilities include ensuring operational efficiency, aiding in administration, and maintaining health and safety standards. Ideal candidates will possess good planning and organization abilities, and have excellent interpersonal and communication skills. Flexibility and teamwork are essential. The role includes benefits like maternity/paternity policies, a referral scheme, and opportunities for professional development.