Reception and Facilities Assistant

NICE – The National Institute for Health and Care Excellence; City Of London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A public health organization in London is seeking a proactive Reception and Facilities Assistant to support reception services and event catering. This full-time role requires effective communication and organizational skills, along with experience in Office 365. The successful candidate will contribute to creating a great working environment and will enjoy benefits like flexible working and generous holiday allowance.

Benefits

Generous NHS Pension

Flexible Working

Exclusive Discounts

27 days' annual leave plus Bank Holidays

Inclusive Staff Networks

Personalized learning and development opportunities

Qualifications

• Ability to communicate confidently with individuals at all levels.
• Proven ability to coordinate and prioritize work on different projects.
• Demonstrated ability to use Office 365, including Word and Excel.
• Commitment to health and safety policies and procedures.
• Flexible attitude to work and ability to work as part of a team.

Responsibilities

• Provide a range of reception and event catering services.
• Ensure effective day-to-day running of the London office.
• Support setup of external meeting room suite.
• Order lunches and manage general reception services.

Skills

Communication

Project coordination

Office 365 (Word, Excel)

Health and safety compliance

Teamwork

Job description

Reception and Facilities Assistant

The closing date is 08 October 2025

We have a great opportunity for anyone with an interest in facilities, events, people and offices. We are looking for a proactive and enthusiastic Reception & Facilities Assistant for our lovely London office on the edge of the Olympic Park, Stratford. The successful candidate will work in a small but efficient facilities team, alongside other organisations to create a great place for staff to come and work. They will also support to set up our large external meeting room suite which includes meeting room and AV set ups. The role includes all catering (setting up tea cups, saucers, along with other crockery and utensils), ordering lunches from our external providers and general reception services. This is a Band 3 Fixed term for one year Agenda for Change plus Inner HCAS and is a full time office based role. The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. For further details please contact the office co-ordinator, Tracy McNamara [e-mail]. Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility

Main duties of the job

To provide a range of reception and event catering services and event planning within the Facilities team, to ensure a successful, effective, and efficient day-to-day running of the London office, including a large meeting room suite, staff area and reception.

About us

The Facilities Team is responsible for a range of tasks including maintenance of the building and equipment, coordination of travel to and from the business, purchase ordering and other clerical support duties. No two days are the same and there is a strong team ethic among us. If you are successful your role would be to provide a range of and event catering services and event planning within the Facilities team, to ensure a successful, effective, and efficient day-to-day running of the London office, including a large meeting room suite, staff area and reception. This is a full time office based job. Here at NICE we are passionate and proud of the work we do and the impact we make.

Our benefits include:

• Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK.
• Flexible Working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
• Exclusive Discounts - Save on shopping, dining and more with a Blue Light Card.
• Time to Recharge - Start with 27 days' annual leave plus Bank Holidays.
• Inclusive Staff Networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more - we celebrate diversity.
• Tailored Development - Grow your career with personalised learning and development opportunities.

Job responsibilities

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.

Please see job description attached for full list of responsibilities.

Person Specification

Skills

• Ability to communicate confidently with individuals at all levels both within and outside the organisation, using the appropriate use of tact and persuasive skills as appropriate.
• Proven ability to co-ordinate and prioritise work on different projects to meet deadlines which may be conflicting.
• Demonstrated ability to use Office 365, including Word and Excel.
• Commitment to health and safety policies and procedures.
• Flexible attitude to work and ability to work as part of a team.

Knowledge

• Knowledge of office procedures.
• Knowledge of audio-visual equipment

Experience

• Introducing and maintaining systems and administrative procedures.
• Proven experience of organising meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NICE – The National Institute for Health and Care Excellence

£24,937 to £26,598 a year per annum plus inner HCAS