Reception and Customer Service (Placemaker)

Places Leisure; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health and wellbeing enabler in Westminster is seeking a Reception and Sales colleague (Placemaker) to inspire teamwork and deliver excellent customer service. You will build meaningful relationships with customers while managing operational tasks. The role offers continuous development opportunities and requires a proactive, organized individual with a passion for physical activity. A range of benefits, including flexible working and bonuses, is available.

Benefits

Bonus scheme

Health & Fitness membership

Flexible working options

Ongoing personal learning and development

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and shops

Qualifications

• Previous experience in a sales and customer service environment is beneficial.
• Exceptional ability to create meaningful relationships with customers.
• Highly organized and proactive in delivering excellent customer service.

Responsibilities

• Create personable relationships with customers.
• Manage daily operational tasks confidently.
• Promote benefits of physical activity.

Skills

Customer service

Sales

Relationship building

Job description

We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

Key Responsibilities

• You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• You will be able to multi‑task and manage daily operational tasks with strong execution and confidence.
• Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven individual.
• You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

We are Places for People Group, a social enterprise that believes it's people that make a community. We build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number – you're part of our cause.

Benefits

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, and we offer a comprehensive benefits package with each role.

Places for People is committed to equality and diversity – we do not discriminate on the basis of age, race, gender, disability, sexual orientation, religion or belief.