Ranger

Serco Leisure; Nottingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leisure organization in Nottingham is seeking a Ranger to manage operations at the National Water Sports Centre. The role demands engaging with customers, ensuring safety during activities, and performing site inspections. Candidates should have supervisory experience, strong communication skills, and a first aid qualification. The position offers a salary of £26,000 to £26,500 per annum alongside excellent benefits, including free membership and development opportunities.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training

6% employer matched pension contribution

21 days annual leave + Public Holidays

Qualifications

• Previous managerial or supervisory experience in a customer-facing environment.
• Ability to work under pressure and handle customer complaints.
• Pride in work and organized approach.

Responsibilities

• Manage facility operations, ensuring high safety and customer service standards.
• Perform inspections and maintain cleanliness on site.
• Handle cash processes and manage emergency situations.

Skills

Customer care skills

Good communication

Organizational skills

Calmness under pressure

IT skills

Education

First aid qualification

Full driving license

Job description

Job description :

Job Title

Ranger Location : National Water Sports Centre, Nottingham, NG12 2LU Job Type : Permanent Working Hours : 39 hours per week, between Monday to Sunday Salary : £26,000 to £26,500 per annum + Excellent Benefits

Overview

Here at More Leisure our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Rangers to join our team. In the role of the Ranger, you will manage a large portion of the facility through the hours of operation, to include evenings, weekends and bank holidays ensuring all activities are delivered to a high standard with safety and customer service as high priorities. The role will involve a high level of customer interaction with high profile sports governing bodies other commercial and corporate organisations as well as the deployment and supervision of the operational team, maintaining critical operational cover across the site at all times and managing cash handling processes. In addition, the role will involve assisting the line manager or leading on contractual compliance documents / practices, performing inspections, cleaning and other physical tasks, greating, providing information and taking payment from customers and taking charge in the event of any emergency situations across site.

Responsibilities

• Arrive at campsite shop and collect vehicle and keys.
• Perform full external site inspection and litter pick.
• Unlock external gates.
• Liase with area supervisors on operations for the day.
• Check incoming bookings and information requests for the campsite.
• Communicate with campsite guests on their arrival.
• Perform corrective cleaning tasks on the campsite, area responsibility tasks and further inspection of higher used areas and activity area rectifying issues (e.g. full bins) then and there or isolating (where required) / reporting the issues.
• Being prepared throughout the day to respond to emergency situations, customer complaints or staff conduct issues.
• Lock external gates.

Qualifications

To be considered for this role, ideally you will have previous managerial or supervisory experience in a customer facing environment and a first aid qualification. You will have good communication and customer care skills, have a maturity and calmness to work under pressure, as well as being organised and taking pride in what you do and have good IT skills. You will also need a full driving license to be considered for this role.

Benefits

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure benefits Employee Benefits (moreleisure.com)

Why Serco A place you can make an impact : Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others. A place you can count on : It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career. A place for you : Our staff are dedicated to providing the best possible service for our customers and we welcome thosewho take similar pride in their work. If you feel you meet the above criteria, please apply today! #leisurejobs