Ramp Operations Agent - London Southend Airport Jet Centre

London Southend Airport; Southend-on-Sea; On-site; GBP 1,000 - 31,000; Full time

Job summary

A regional airport is seeking a Ramp Operations Agent responsible for providing exceptional service to clients. You will oversee daily operations, ensure safety standards, and manage ramp activities efficiently. The ideal candidate has aircraft ground handling experience and excellent communication skills. Responsibilities include responding to operational requests and maintaining high service levels. This full-time role offers a pay range of £1,000 - £30,912 per year with various employee benefits, emphasizing personal development and well-being.

Benefits

Fully funded apprenticeships

Medicash healthcare benefits

Discounted dental plan

Access to wellbeing app

Employee Assistance Programme

Gym membership discounts

Cycle to Work scheme

Costco Membership

Duty Free discounts

Bus discounts

Qualifications

• Must possess a full UK driving licence.
• Prior ground handling experience is required.
• Familiarity with VIP services is a plus.

Responsibilities

• Ensure compliance with operating procedures and safety standards.
• Manage operations desk and administrative tasks.
• Support ramp and aircraft operations during shifts.
• Handle daily operational requests professionally.
• Maintain high-quality interactions with customers.
• Demonstrate physical fitness for lifting and outdoor work.
• Support team activities aligned with company culture.

Skills

Full UK driving licence

Aircraft ground handling experience

Business jet handling experience

Experience with VIPs

Excellent communication skills

Intermediate computer literacy

Job description

Ramp Operations Agent – London Southend Airport Jet Centre

About London Southend Airport:

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

About The Role:

I am a member of the Jet Centre team and work collaboratively to deliver a VIP service to discreet and confidential clientele. I support in the running of the day-to-day operation of the Jet Centre. I ensure consistent, excellent, and professional customer service is always provided to all internal and external customers. I play an integral role in the Ramp and Operations Team by ensuring all ramp and hangar activities are carried out safely and professionally.

Key Responsibilities:

• Ensure standard operating procedures, safe systems of work, and ground operations manual are always followed correctly. Comply with GDPR processes when handling critical business and client information and data.
• Man operations desk, overseeing a range of administrative tasks to ensure smooth and efficient daily operations.
• Serve as the port of call for all ramp/hangar and aircraft operations when on shift. Support the Ramp and Operations Team in ensuring the ramp and hangar duties are always conducted safely and efficiently and take ownership of all aircraft on our ramp, ensuring a safe environment for both the clients and the Jet Centre.
• Respond to all handling requests appropriately and in a timely manner, whilst supporting colleagues with the full process of actioning a flight’s request. Take control of the daily operational requests into the Jet Centre when on shift.
• Maintain positive and flexible interactions with stakeholders, providing customers with a high quality and consistent service.
• Demonstrate physical fitness; the role requires regularly lifting or moving baggage and equipment and working outside in all weather conditions.
• Support other activities as required in line with London Southend Airport’s ‘One Team’ culture.

Skills, Knowledge and Expertise:

• Full UK driving licence (required for driving).
• Previous aircraft ground handling experience.
• Previous business jet handling experience.
• Experience working with VIPs, celebrities or sports teams (advantageous).
• Excellent verbal, non‑verbal and written communication skills.
• Intermediate computer literacy and proficiency with Microsoft Office programmes.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Benefits:

• Apprenticeships – fully funded courses from level 3 to level 7 (Master’s Degree Level).
• Medicash – cover for all airport colleagues, including virtual GP & physio appointments, Skin Vision app, retail discounts, and healthcare cash plan.
• Discounted BUPA dental plan.
• Wellbeing app with mood tracker, live chat, telephone counselling.
• Employee Assistance Programme.
• My Gym discounts – up to 25% off memberships with over 3,800 gyms.
• Mental Health First Aiders – qualified staff available full‑time.
• Cycle to Work scheme – 21‑39% RRP saving on bikes and accessories.
• Costco Membership scheme.
• World Duty Free discount.
• Arriva bus discounts.

The Pay Range for This Role is £1,000 - 30,912 per year (London Southend Airport).

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Management and Manufacturing.

Industry: Airlines and Aviation.