Ramp Duty Manager

British Airways; Horley; On-site; GBP 40,000 - 43,000; Full time

Job summary

A leading airline in the UK is seeking a Ramp Duty Manager to oversee safety and customer service within ground operations at Gatwick. This role requires proven experience in aviation, strong problem-solving and communication skills, and the ability to drive operational excellence. The successful candidate will be responsible for audits, team management and compliance with service level agreements, providing opportunities for professional growth in a dynamic environment.

Benefits

Access to discounted flights

Health benefits including a free flu jab

Cycle to work scheme

Free staff parking

Qualifications

• Proven experience in Aviation, Ground Handling, or similar industry.
• Good working knowledge of the Aviation industry.
• Proven planning and organizing skills.

Responsibilities

• Ensure operational excellence in safety and customer service.
• Conduct audits of aircraft operations per established procedures.
• Oversee reporting duties and ensure timely documentation.

Skills

Problem-solving skills

Communication skills

Organizational skills

Team player

Resilience

Education

Educated to A level standard or local equivalent

Tools

Microsoft Office 365 software

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.

It's an exciting and fast-paced life when you're working in some of the world's most important travel hubs, and you'll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full ID Pass for London Gatwick Airport.

Ramp Duty Manager

As the designated representative for customer relations, safety, and service delivery within GGS, you will serve as the primary advocate for operational excellence within the Ramp Department. As an integral member of the Operational Management team, your primary objective will be to surpass Service Level Agreements (SLAs) by employing proficient problem-solving skills, adept people management techniques, and exceptional customer service practices, all while ensuring optimal cost efficiency.

The role entails assuming responsibility for driving continuous improvement initiatives across operational processes and policies. This involves meticulous oversight of reporting duties within your purview, ensuring timely and precise documentation of tasks and obligations. Through your leadership, the Ramp Department will consistently strive for heightened efficiency and effectiveness, thereby reinforcing GGS's commitment to excellence in every facet of its operations.

The Ramp Duty Manager must have strong communication and organisational skills and be able to build positive working relationships with all levels management and non-management and external stakeholders, be a team player and be very resilient, self-confident and persuasive in nature.

The shift pattern for this position is currently 4 days on and 4 days off consisting of two day shifts 0600-1800 followed by two night shifts 1800-0600.

What you'll do:

• Uphold a safe and secure working environment while ensuring operational excellence in safety, customer service, punctuality, and consistency.
• Conduct audits of customer aircraft operations in accordance with their General Operating Manuals (GOM) and Standard Operating Procedures (SOPs).
• Drive performance to meet airline service level agreements and staff incentive programs as necessary.
• Exhibit proactive problem-solving skills and the ability to adapt to evolving circumstances with professionalism and flexibility.
• Demonstrate effective communication skills and cultivate strong relationships with individuals across all levels of GGS and customer airlines.
• Coordinate and execute initial responses to emergency situations in alignment with established policies and procedures.
• Report and investigate incidents using relevant safety systems such as iAuditor and AIR.
• Ensure timely reporting of staff injuries and incidents in compliance with GGS reporting protocols.
• Develop recovery and action plans during disruptions utilizing approved continuity strategies.
• Support the continuous improvement initiatives and facilitate local implementation of business changes, engaging in project work as required.
• Maintain a professional demeanor and appearance at all times, ensuring compliance with company uniform and grooming standards.
• Plan and monitor daily and future workload and staffing levels, addressing any arising issues promptly.
• Perform assigned tasks in accordance with both Company and Regulatory Authorities' guidelines.
• Any other reasonably requested duties commensurate with the role.

What you'll bring to Gatwick Ground Services:

• Proven experience gained in Aviation, Ground Handling or similar industry
• Good working knowledge of the Aviation industry
• Proven planning and organising skills
• Proven elevated level of customer, commercial and business understanding
• Proactive and highly motivated self-starter able to work without supervision
• Resilient, able to work as a team player in a complex, cross-functional pressurised environment
• Flexible having a positive attitude to change
• Ability to respond to a culturally diverse community
• Excellent communication skills (both written and verbal) to all levels, both internal and external

Your experience:

• CRC and vetting compliant to enable Full Airside ID Pass
• Full driving licence to enable airside driving permit
• Proficient in Microsoft Office 365 software
• Educated to A level standard or local equivalent

What we offer:

Salary £40,170.00 plus £2,405.40 additional annual shift pay. Eligibility to Management Variable Pay scheme, and overtime at a rate of time and a half.

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• After completion of 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
• Health benefits including free winter flu jab and access to the HSF Health Plan
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance, increasing annually for the first 5 years of employment
• Pension scheme

At Gatwick Ground Services you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.