Railway Security Officer

inploi; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Birmingham is seeking a Railway Security Officer to ensure safety and provide a welcoming presence. This role requires strong customer service skills and the ability to manage incidents calmly. Ideal candidates are friendly and dependable, with a commitment to diversity. Opportunities for career development are available, making this position a great start for anyone passionate about security and community service.

Benefits

Flexible financial support

Full induction and ongoing training

Quality kit and uniform

Fully funded SIA top-up training

Refer a Friend Scheme

Qualifications

• At least 18 years old - licence requirement by the Security Industry Authority.
• SIA Guarding or Door Supervision licence holders.

Responsibilities

• Offering guidance as a first point of contact for customers.
• Ensuring safety and security of colleagues and customers.
• Managing and responding to incidents effectively.
• Conducting security patrols and managing access points.
• Building strong relationships within the team.

Skills

Customer service skills

Approachability

Punctuality

Flexibility

Calm under pressure

Job description

Overview

Railway Security Officer
Location: Birmingham

The Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us

The Role

We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

We’re looking for people who are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.

Your core responsibilities

• Offering guidance, information, and a friendly face as a first point of contact for customers.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.

This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.