Rail Disruption Response Specialist

Transport UK London Bus; Glasgow; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A regional transport provider is seeking a Rail Replacement Coordinator for their operations across Scotland. The role involves managing customer experiences during disruptions, ensuring safety, and flexible work hours. Applicants should have strong decision-making skills and attention to detail, and will receive extensive training for safety-critical tasks. Compensation is competitive at £14.06 per hour with various other benefits offered.

Benefits

Ultimate flexibility in work hours

Full training provided

Access to employee assistance programme

Ability to travel

Responsibilities

• Manage different situations during times of disruption.
• Ensure buses and trains run on time and make announcements.
• Assist with customer service and revenue management.

Skills

Great attention to detail

Strong decision-making skills

A systematic approach to working

Available to work flexibly and at short notice

Job description

A regional transport provider is seeking a Rail Replacement Coordinator for their operations across Scotland. The role involves managing customer experiences during disruptions, ensuring safety, and flexible work hours. Applicants should have strong decision-making skills and attention to detail, and will receive extensive training for safety-critical tasks. Compensation is competitive at £14.06 per hour with various other benefits offered.