Radiology Quality & Complaints Investigator

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading health organization in the UK is seeking an Investigation Officer to support the Radiology team in managing complaints and concerns. This role involves coordinating responses, maintaining systems for data collection, and producing analytical reports. The ideal candidate will have customer service experience and a relevant degree. Enthusiastic and tactful communication skills are a must. Join a team committed to equality and diversity.

Qualifications

• Relevant experience in dealing with public/patients/care issues.
• Experience working with various professionals at different levels.
• Proven experience in customer service or related departments.

Responsibilities

• Autonomously manage and coordinate concerns received by Radiology.
• Support the implementation of processes for handling complaints.
• Produce reports highlighting themes and trends in relation to complaints.

Skills

Customer service experience

Effective communication

Problem solving

IT skills

Education

Degree or equivalent qualification

Continuous Professional Development

Job description

A leading health organization in the UK is seeking an Investigation Officer to support the Radiology team in managing complaints and concerns. This role involves coordinating responses, maintaining systems for data collection, and producing analytical reports. The ideal candidate will have customer service experience and a relevant degree. Enthusiastic and tactful communication skills are a must. Join a team committed to equality and diversity.