Quantum Advisory - 1st Line IT Support Engineer

ACT Training Ltd; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology consultancy firm in Cardiff seeks a motivated 1st Line IT Support Engineer to join its team. The role involves responding to IT-related queries, maintaining IT servers, and managing IT assets. Ideal candidates will have a strong technical interest in IT, excellent communication skills, and the ability to prioritize tasks. The position offers flexible working hours, 24 days of holiday, a structured training plan, and opportunities for further skill development with professional qualifications.

Benefits

Flexible working hours

24 days holiday per year

Structured training plan

Discretionary annual bonus

Qualifications

• Strong technical understanding and interest in IT, obtained through qualification or personal learning.
• Ability to plan and organize work, meeting deadlines and prioritizing tasks.
• Excellent communication skills, able to listen and respond effectively.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Resolve a wide range of technical problems as they arise.
• Maintain documentation for supported systems and software.
• Manage IT issues in accordance with established standards.
• Oversee IT assets, including inventory management and secure disposal.
• Diagnose issues across the IT infrastructure, including printers and servers.
• Support project-based work from planning to evaluation.
• Monitor and maintain backup solutions for reliability.

Skills

Strong technical understanding of IT

Excellent communication skills

Ability to prioritize work

Job description

Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? We’re looking for a motivated and enthusiastic 1st Line IT Support Engineer to join our friendly and supportive team. Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high‑quality consultancy service to our corporate and trustee clients. We are a professional company; our standards are high and atmosphere is friendly and stimulating. We offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.

As a 1st Line IT Support Engineer, you will be the first point of contact for IT‑related queries and issues within a busy financial services firm. The role will involve:

• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day‑to‑day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling, and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers.
• Supporting project‑based work from planning and design through to implementation, support, and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution.

We are looking for a candidate who has a strong technical understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employee.

Additional Application Requirements

• An up‑to‑date CV
• A cover letter explaining your interest in the role and how your skills align with the apprenticeship.

Eligibility Note

Applicants who already hold a degree are not eligible to apply for this apprenticeship.