Quality and Research Assistant

Jigsaw Homes Group Limited; Ashton-under-Lyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing group in England is seeking a Quality & Research Assistant to support customer enquiries, manage case files, and contribute to service delivery improvements. The ideal candidate will possess excellent communication skills and IT proficiency, specifically in Microsoft Office. The position requires a methodical approach to managing competing demands while providing support to the team. This is an office-based role with potential for hybrid work arrangements after the probationary period.

Benefits

24 days holiday plus bank holidays

Option to buy/sell up to 5 days extra leave

Compressed hours option

Enhanced maternity/paternity leave

Access to on-site gyms and training opportunities

Qualifications

• Experience managing customer enquiries over the phone and email.
• Ability to plan, organise, and prioritise tasks effectively.

Responsibilities

• Support the team through the life of a case.
• Prepare case files and manage incoming information.
• Respond to enquiries and customer feedback.

Skills

Excellent communication skills

IT skills

Attention to detail

Teamwork

Tools

Microsoft Office Suite

Job description

Position Summary

As a Quality & Research Assistant, you will support the team through the life of a case, prioritising and responding to enquiries and customer feedback, managing incoming information and preparing case files.

You will require a balance of qualities: experience of dealing with customer enquiries, particularly on the telephone and by email in a confident professional manner. You will require excellent written communication skills and attention to detail. This is a role with a demanding workload, competing demands and pressures so being able to plan, organise and prioritise using a methodical approach is essential.

Good IT skills are required, with experience across the Microsoft Office suite and ideally the Group's internal customer contact and housing management systems.

You will be an excellent team worker with the ability to build relationships at all levels throughout the organisation and with stakeholders.

Working Conditions

Please note: Due to the operational requirements of the role, office‑based working will be the default arrangement. Flexibility with home working may be explored after the probationary period, subject to business needs.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

About the Company

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low‑cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the Department

Working for the Group Chief Executive within the Chief Executives Department, your role will contribute to the development of excellent service delivery across all teams within the Group and promote continuous improvement.

Benefits

• Very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5‑day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days)
• Option to buy/sell up to 5 days extra leave per year
• Compressed hours of work with the option to work a 4‑day working week in certain roles, with 50% of your time working from home after the probationary period
• Incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on‑site gyms and training/development opportunities

Application

If you are looking for a career with an outstanding company, then please read on.