Quality Manager

Trigon Recruitment Ltd; Slough; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Quality Manager based in Slough, UK. The role is hybrid, with a mix of in-field and remote work. Responsibilities include designing compliant systems, conducting quality monitoring tasks, and providing training to maintain high standards. Candidates should have experience in auditing and strong skills in feedback and process documentation. The salary is up to £34k, offering a dynamic work environment focused on quality and compliance.

Qualifications

• Understanding of IPS and SEQF to drive high standards within a remote team.
• Audit experience including monitoring live delivery.
• Ability to provide feedback to a range of stakeholders.

Responsibilities

• Design and own systems for compliance with contractual requirements.
• Deliver regular quality monitoring tasks to meet fidelity scores.
• Support implementation of CMS for multiple stakeholders.
• Record and report findings, providing feedback for improvement.
• Provide coaching and training to embed fidelity in teams.

Skills

Quality and Compliance understanding of IPS and SEQF

Audit experience

Feedback skills

Contractual standards

Outstanding quality delivery

Process documentation

Microsoft Excel skills

Case management systems reporting

Job description

Role : Quality Manager

Salary – Up to £34k

Hybrid – 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.

Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.

Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.

Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.

Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. – this could be through induction as well as group and 1-1 / observations, training and audits.

Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.

Play a role in the preparation and checking of contractual reports required by the Client.

Provide support and present during client facing quality assurance exercises

Support Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001 : 2015

Take the lead on ensuring that Project teams are ready for any contractual audits and is fulfilling contractual obligations – for example SEQF self-assessment and IPS Fidelity Audits

Act as Safeguarding lead

Any other duties as reasonably required for the smooth running of the program.

Skills and experience

A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team

Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery

Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate

Experience of working to contractually defined targets and standards

A proven track record of achieving outstanding quality and compliance on projects

Skilled in understanding contractual requirements and applying them to practical delivery

Experience of working independently to manage and deliver own workload

Experience of developing and maintaining process documentation on behalf of a team

Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.

Experience with the monitoring and reporting of Case management systems