Quality Manager

NHS; Manchester; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading cancer center in Manchester is seeking a Quality Manager to oversee the implementation of a quality management program. Responsibilities include monitoring safety, managing compliance, and improving patient experience by coordinating risks and audits. Candidates should possess relevant qualifications and experience in a complex healthcare environment. This permanent, full-time role offers a salary range of £38,682 to £46,580 per year.

Qualifications

• Demonstrable success in a complex organisation including change management.
• Successful implementation of protocols and policy.
• Experience in improvement projects is desirable.

Responsibilities

• Support the administration and implementation of the Quality Management agenda.
• Oversee quality and compliance activities to meet regulatory requirements.
• Plan and execute an effective audits schedule for the department.

Skills

Excellent organisational skills

Problem solving and negotiation

Leadership potential

Strong interpersonal skills

IT literacy

Education

Relevant technical or professional qualification

Postgraduate qualification or equivalent experience/training

Evidence of continuing professional development

Job description

Overview

Job summary: Quality Manager within SACT and Outpatient Services at The Christie NHS Foundation Trust. The role involves developing, implementing and managing a quality management program, and monitoring safety, risk and governance in line with trust policy and the quality surveillance programme.

Main duties

You will work with the SACT and Outpatient Service management team to monitor and coordinate incidents, risk and data management systems for protocols, complaints and executive reviews. You will audit the service and contribute to improving patient experience. You will liaise with patients, carers and staff both internally and externally, producing written and analytical reports and managing your own workload in a self-directed but team-focused manner.

This is an opportunity to join an enthusiastic, dedicated team focused on improving patient care and experience.

About us

The Christie is a leading cancer centre based in Manchester, treating over 60,000 patients a year and serving a population of 3.2 million. We provide radiotherapy, chemotherapy, highly specialist surgery, diagnostics and support services, and we are active in cancer research with an extensive trials programme.

Details

Date posted: 18 September 2025

Pay scheme: Agenda for Change

Band: Band 6

Salary: £38,682 to £46,580 per year pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 413-98375-CNS-SD

Location: Chemotherapy Suite - E00007, Manchester, M20 4BX

Job responsibilities

Duties and responsibilities

• Support the Department in the administration, monitoring and implementation of the Quality Management agenda.
• Oversee quality and compliance activities to meet minimum regulatory requirements (e.g., CQC and Quality Surveillance Programme).
• Identify and establish quality objectives and indicators with realistic timescales.
• Plan, organise and execute an effective audits schedule for the department, with support for group-aligned departments as needed.
• Prepare, administer, disseminate and regularly review the quality agenda.
• Retain, maintain and continuously improve the Quality Management Service.

Person Specification

Qualifications

• Essential: Relevant technical or professional qualification
• Essential: Postgraduate qualification or equivalent experience/training
• Essential: Evidence of continuing professional development

Desirable: ECDL or equivalent experience; healthcare management qualification or training.

Experience

• Essential: Demonstrable success in a complex organisation including change management, protocol and policy development/implementation, risk management, training and education.
• Desirable: Experience in improvement projects, understanding of wider health economy, NHS change management achievements.

Skills

• Excellent organisational skills, problem solving and negotiation; leadership potential.
• Ability to lead multiple projects in parallel and prioritise against tight deadlines.
• Excellent verbal, written, reporting and presentation skills; proactive self-starter.
• Strong interpersonal and communication skills; ability to work with staff and patients in challenging situations; IT literacy.

Knowledge

• Understanding of Trust policies; quality management and peer review accreditation processes; NHS/Cancer Plans; Clinical Governance; PSIRF.

Desirable knowledge: NICE guidance on improving outcomes; NHS/Cancer services within the Trust; collaborative improvement approaches.

Other

Disclosure and Barring Service (DBS) check is required. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975 and verification via DBS.

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications. See UK Visas and Immigration guidance for further information.

Employer details

The Christie NHS Foundation Trust

Address: Chemotherapy Suite - E00007, Manchester, M20 4BX

Website: christie.nhs.uk