Quality Manager

LIFE Healthcare Group; Larne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Quality Manager (QM) to oversee the hospital quality system. This role involves supporting the Hospital Manager, coordinating quality activities, and ensuring compliance with health and safety standards. The ideal candidate will have a healthcare-related degree, skills in problem-solving and analysis, and experience in quality management. The position is based in Northern Ireland and offers opportunities to engage with various stakeholders.

Qualifications

• Healthcare related Degree or Diploma is essential.
• A degree in Quality Management or similar would be advantageous.
• Management experience is advantageous.

Responsibilities

• Manage quality system collaborated with various hospital departments.
• Ensure alignment of hospital quality objectives with group objectives.
• Conduct training to ensure understanding of quality, safety, and environmental requirements.

Skills

Problem-solving

Analytical skills

Verbal & written communication

Attention to detail

Customer responsiveness

Education

Healthcare related Degree or Diploma

Degree or Diploma in Quality Management

Job description

Quality Manager (QM)

A vacancy exists for a Quality Manager (QM), based at Life The Glynnwood and Life Glynnview hospitals, reporting to the Hospital Manager. The successful candidate will be responsible for supporting the Hospital Manager in the implementation of the Integrated Quality and SHE Management System, as updated from time to time, and for coordinating quality-related activities in support of the Facility Management Team.

Job Purpose

The main purpose of the role of Quality Manager is management of the Quality System in collaboration with various departments within the hospital.

Effective building of relationships with internal/external stakeholders

• Ensure productive working relationships with key internal and external stakeholders (including governmental bodies) by participating in various forums, cross‑functional activities and by identifying networking opportunities

Overall management of the Quality Function

• Ensuring that the hospital quality and environmental sustainability objectives are reviewed annually and aligned to the Group objectives
• Communicating the quality and environmental sustainability targets and focus areas to the hospital management and staff and drive projects to achieve these targets together with HOD’s
• Generating the hospital quality scorecard and monthly quality reports
• Collating presentations and communicate feedback on trends, risks, incidents and corrective action taken at the hospital Quality Review meetings
• Advising the Engineering/Services Manager/Pharmacy Manager/Nurse Manager on conducting environmental aspect/impact assessments and reporting of environmental incidents
• Partnering with the Infection Prevention Specialist, other Waste Coordinators and HOD’s to ensure that the correct management and reduction of general and hazardous waste within the hospital and ensure that waste handling meets quality, legal and environmental regulations and standards
• Partnering with the Infection Prevention Specialist/Coordinators to effectively manage the Healthcare Risk Waste management, through implementation and maintenance of processes relating to waste reduction, correct segregation and disposal of waste
• Driving continuous improvement through the Life Healthcare Quality Improvement program
• Participation in Patient Experience management (Post discharge surveys) and CARE program

Effective Deviation Management

• Managing, reporting, investigation and close out of all quality and environmental incidents and deviations to standards in conjunction with the HOD’s /Unit Managers
• Manage close outs of deviations to standards identified during internal and external audits

Effective management of the InfoQuest data management system

• Training of staff in the use of InfoQuest reporting system
• Ensure all relevant staff has access as needed and check data for accuracy and reliability
• Ensuring that data is captured accurately and submitted by the specified cut‑off dates
• Ensuring that reports are correct, available and utilized effectively
• Measuring performance against the quality objectives, evaluating the results and co‑ordinate corrective action where necessary, together with the relevant HOD’s

Effective risk identification and management

• Conducting risk assessments on an annual basis, together with HOD’s and Unit Managers, in accordance with legal requirements
• Monitoring and review of hazard/risk management quarterly, together with HOD’s and Unit Managers
• Monitoring and reporting on the effectiveness of actions taken to mitigate/control risk, together with HOD’s and Unit Managers
• Maintaining and updating the Risk register

Effective analysis of data (trending) and management of risks

• Ensuring that quality data is accurately recorded, the statistics analysed and trends identified
• Ensuring that internal CAR’s have been generated based on major trends
• Monitoring and reporting on actions taken on trends identified through Adverse event and Alert Management, Patient Experience Management and Customer Relationship Management System
• Monitoring the effectiveness of correction action
• Maintaining and updating the CAR register

Effective Occupational Health and Safety Management

• Coordinating the hospital Health & Safety Committee meetings
• Ensuring that all legal appointments are made, staff trained in the requirements of such appointments and legal requirements are adhered to
• Guiding the Hospital Manager on health and safety related issues in order to ensure that the legal requirements are adhered to for staff safety
• Coordination of employee injuries and occupational disease reporting – internally and externally (DOH&COID)

Emergency planning and disaster management

• Managing the hospital Emergency and Disaster Plan and practices
• Updating the emergency planning and disaster management plans and ensuring that they are available

Effective document control

• Monitoring and ensuring governance of the quality document control processes in the hospital

Effective participation in internal and external audit processes

• Planning, coordination and participation in the internal and external audit review process
• Coordinating and monitoring of corrective actions, monitoring of effectiveness of actions and close out of all non-conformities related to quality with relevant HOD’s

Training of staff

• Conduct training within the hospital to ensure that management and staff understand the quality, safety and environmental requirements
• Induction training conducted using the induction booklet with focus on the legal requirements

Requirements

• Healthcare related Degree or Diploma
• A degree or Diploma in Quality Management or similar would be advantageous
• Clinical/Healthcare background
• Management experience is advantageous.
• General knowledge of Health and Safety legislation
• Understanding the private healthcare industry, its challenges and role players would be an advantage.
• Computer proficiency
• Current registration with the professional body, if applicable

Competencies

• Problem-solving, analysis and judgement
• Analytical skills
• Resilience
• Verbal & written communication
• Influencing
• Action orientation
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Monitoring
• Attention to detail

Email: [e-mail]
Closing date: Friday, December 19, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.