Quality Improvement Officer – Employment & Skills

Durham County Council; Seaham; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A local government authority in England is seeking a Quality Assurance Coordinator role that focuses on driving quality improvement in employment and skills services. The ideal candidate will have Level 4 in Careers Guidance or significant experience in quality assurance. Responsibilities include monitoring delivery standards, conducting audits, and developing improvement plans. This temporary position offers flexible working arrangements and a competitive rewards package.

Benefits

27 days annual leave (rising to 32 after five years)

Membership in Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Significant experience in quality assurance required.
• Experience with Employment and Skills programmes management.
• Ability to develop self-assessment and improvement policies.

Responsibilities

• Support the development of systems to monitor IAG service standards.
• Conduct quality audits of client records.
• Lead the Quality Improvement Plan.
• Identify enhancements through data analysis.

Skills

Quality assurance

Performance management

Client record analysis

Matrix Standard knowledge

Education

Level 4 in Careers Guidance and Development or equivalent

Job description

A local government authority in England is seeking a Quality Assurance Coordinator role that focuses on driving quality improvement in employment and skills services. The ideal candidate will have Level 4 in Careers Guidance or significant experience in quality assurance. Responsibilities include monitoring delivery standards, conducting audits, and developing improvement plans. This temporary position offers flexible working arrangements and a competitive rewards package.