Quality Improvement Manager

Kennedy and Sons Structural Solutions; Nottingham; On-site; GBP 14,000 - 18,000; Part time

Job summary

A community-focused organization in Nottingham is seeking a Quality and Improvement Officer to enhance service quality in Housing and Care sectors. The part-time role involves conducting audits, reviewing feedback, and contributing to policy updates. Candidates should have experience in relevant fields, be confident in addressing challenges, and possess a valid driving licence. The position offers a supportive team environment with excellent benefits and opportunities for personal development.

Benefits

Generous annual leave package

Healthcare cash plan

Counselling and support helpline

Shopping discounts

Qualifications

• Experienced in Housing, Care & Support management, or auditing/policy roles.
• Confident in challenging poor practice constructively.
• Able to travel across the East Midlands and hold a valid driving licence.

Responsibilities

• Delivering a programme of audits across all operational areas.
• Reviewing customer feedback and identifying areas for improvement.
• Supporting investigations into quality or compliance issues.

Skills

Housing management

Care & Support management

Auditing

Policy development

Customer engagement

Job description

Quality and Improvement Officer

Nottingham, East Midlands

£14,487 - £17,093 per annum (£31,691 - £37,391 FTE)

Are you passionate about improving services and ensuring high standards? Do you enjoy working flexibly and independently while being part of a supportive, close-knit team? If so, this could be the perfect opportunity for you.

Were looking for a Quality and Improvement Officer to join our team on a 16-hour per week basis as part of a job share. This role is ideal for someone with a background in Housing, Care & Support management, or auditing and policy development.

About The Role

Youll play a key role in ensuring that NCHAs Care & Support and Housing services meet regulatory expectations and deliver high-quality outcomes for our customers. Your responsibilities will include:

• Delivering a programme of audits across all operational areas within HW to meet regulatory, statutory, and quality assurance standards, uploading your audit findings to our audit management system, Kaizen, within agreed deadlines.
• Reviewing customer feedback and identifying areas for improvement.
• Contributing to policy and procedure updates and supporting investigations into quality or compliance issues.
• Attending audits, meetings, training, and workshops in person, with flexibility to complete other tasks at times that suit you.

What Were Looking For

We welcome applications from individuals who are:

• Experienced in Housing, Care & Support management, or auditing/policy roles.
• Confident in challenging poor practice constructively and supportively.
• Cheerful, persistent, and capable of working independently.
• Skilled in reporting and customer engagement.
• Able to travel across the East Midlands and hold a valid driving licence.

Why Join Us?

Youll be part of a collaborative team that values continuous improvement and supports each other to make a real difference. The role offers flexibility, autonomy, and the chance to contribute to meaningful change across our services.

We Offer Excellent Benefits Including

• 35-hour working week as standard
• Generous annual leave package with the ability to buy more (or sell!)
• A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more.