Quality Improvement Lead

Caretech; North Hillingdon; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading social care provider in North Hillingdon is seeking a motivated Quality Improvement Lead to enhance service quality through coaching and mentoring. You will identify areas for improvement, design actionable plans, and ensure compliance with regulatory standards. Ideally, candidates will have strong leadership experience in health or social care, excellent communication skills, and a proactive approach to quality assurance. Join a passionate team dedicated to delivering exceptional, person-centered care.

Qualifications

• Proven track record in care services leadership.
• Experience in health or social care settings.
• Ability to inspire and lead teams effectively.

Responsibilities

• Support operational teams for high-quality care.
• Lead continuous quality improvement initiatives.
• Identify at-risk services and implement interventions.
• Develop improvement plans for compliance.
• Coach and empower staff to achieve excellence.
• Promote integrity and innovation across services.

Skills

Strong knowledge of regulatory standards and quality frameworks

Experience leading quality improvement initiatives

Excellent communication skills

Coaching and influencing skills

Analytical and solution-focused approach

Job description

As a Quality Improvement Lead, you'll work closely with operational colleagues to ensure services across the region are consistently delivering person‑centred, safe, and effective care. You’ll act as a trusted partner – guiding, mentoring, and coaching staff teams to embed best practice and foster a culture of continuous improvement.

This is a hands‑on, solution‑focused role where you’ll take the lead in identifying areas for development, designing practical action plans, and driving measurable improvements. You’ll play a key part in ensuring services meet and exceed both regulatory and organisational standards, ensuring long‑term sustainability and success.

Key Responsibilities

• Support operational teams to deliver high‑quality, person‑centred care.
• Lead and embed continuous quality improvement approaches across services.
• Identify services at risk through proactive horizon scanning and implement timely, effective interventions.
• Develop and lead improvement plans to ensure compliance with regulatory and organisational requirements.
• Coach, mentor, and empower staff teams to achieve and maintain excellence.
• Drive a culture of integrity, accountability, and innovation across all service areas.

We're looking for a motivated, values‑driven leader with:

• Strong knowledge of regulatory standards and quality frameworks within care services.
• Experience leading quality improvement initiatives in a health or social care setting.
• Excellent communication, coaching, and influencing skills.
• A proactive, analytical, and solution‑focused approach.
• The ability to lead with integrity and inspire others to deliver their best.

Why Join Us?

Be part of a passionate organisation committed to delivering outstanding care.

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self‑confidence.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7‑10 days after receipt of your CV if progressing your application to the next stage.