Quality Improvement Care Coordinator (Administration Role)

NHS; St Leonards; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in St Leonards is looking for a Quality Improvement Care Coordinator to improve patient care systems and drive operational effectiveness. Candidates should have experience in a busy office, excellent IT skills, and a commitment to equal opportunity. The role offers a salary range of £25,175.22 to £29,706.76 per year, with various employee benefits such as access to NHS pension and annual leave.

Benefits

Access to Employee Assistance Programme

Access to the NHS pension

Five weeks annual leave plus bank holiday

Qualifications

• Experience of working in a busy office environment.
• Proficiency in word processing, Excel, and data entry.
• Ability to manage and prioritise multiple tasks.

Responsibilities

• Work with the Quality Improvement Team to improve the Practice's systems.
• Utilise Practice and patient data to improve performance.
• Lead specific recall efforts and manage patient recall administration.

Skills

IT literacy

Organisational skills

Knowledge of EMIS

Good understanding of MS Excel

Education

Minimum requirement of GCSEs A-D including a C in English or equivalent

Job description

Quality Improvement Care Coordinator (Administration Role)

Do you thrive in a team environment while working in an administrative role?

Do you enjoy analysing tasks and solving problems with a deeper perspective?

Are you skilled at tailoring your communication style and finding ways to engage with others?

Want to be part of a rapidly growing organisation?

Thrive in a busy and challenging working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare are currently looking for a full-time Quality & Improvement Care Coordinator to join our dynamic and evolving organisation. Previous experience of working in a busy general practice environment is preferred.

• Access to Employee Assistance Programme
• Access to the NHS pension
• Five weeks annual leave plus bank holiday

Main duties of the job

As an important member of the Quality ImprovementTeam (QIT) administrative team, your main job will be to improve our practicesystems to provide better patient care and outcomes. The team works onimportant areas like Diabetes reviews, Cervical Screening, Child immunisations,Learning Disability reviews, and Hypertension management, among others.

In your role, you will lead specific recallefforts, manage patient recall administration, and analyse patient data toenhance our recall systems. We often work together to review and updateprocedures that aim to improve efficiency and ensure patients receive timelyfollow-ups. This teamwork will be vital in boosting our overall patient careand operational effectiveness.

Furthermore, as part of the Quality ImprovementAdmin team, you will help develop strategies to maximize practice income whilemaintaining high standards of care. Your contributions will help ensure thatthese improvements benefit both the practice's success and the well-being ofour patients.

About us

Hastings &Rother Healthcare consists of three GPpractices within Hastings and St Leonards. We are an organisation that israpidly expanding and we currently cover the largest patient population inHastings & St Leonards.

We have a highlyskilled clinical team working across the sites, which include; experienced GPs,Practice Nurses, HCAs, Nurse Practitioners, Clinical Pharmacists, ParamedicPractitioners, a Mental Health Nurse and Physiotherapists.

We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Job responsibilities

To work with the Quality Improvement Team(QIT) to identify, implement and review the systems within the Practice, tomaximise income and patient outcomes.

To utilise Practiceand patient data to improve performance and assist the Practice in meetingtargets and improving the provision of health to the Practice population.

Please see attached document for full job description.

Person Specification

Qualifications

• Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

• Experience of working in a busy office environment
• IT literacy including excellent proficiency in word processing, excel and data entry
• Experience in working as a member of a team

Knowledge and Skills

• Knowledge of general office procedures
• Good organisational skills
• Understand and have a commitment to the principles of equal opportunity and diversity
• Manage and prioritise multiple tasks
• Be able to work under pressure and have clear systems/strategies in order to prioritise workload
• Knowledge of EMIS
• Good understanding of MS Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,175.22 to £29,706.76 a yearHRH ordinarily appoint at the bottom of the bracket