Quality Controller: Mystery Shop QA (Flexible Hours & Bonus)

Performance in People; Ryde; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service solutions firm in Ryde is seeking a Quality Controller to evaluate mystery shopping experiences. This role involves editing videos and scoring service quality using an internal management system. Candidates should present strong attention to detail and effective communication skills. The job offers a competitive hourly rate of £12.21, flexible working hours, and comprehensive benefits including bonuses and various company perks. Join a fun environment with great location advantages.

Benefits

Opportunity to earn a quarterly bonus

Generous holiday entitlement

Internal progression opportunities

Relaxed dress code

Gym membership discounts

Employee assistance programme

Regular social events

Responsibilities

• Quality Control mystery shop evaluations.
• Monitor the performance of the mystery shoppers.
• Report issues to Management.
• Use internal management software to record results.

Skills

Good working knowledge of Microsoft Office

Strong attention to detail

Good communication skills

Time management

Ability to work autonomously

Job description

A leading customer service solutions firm in Ryde is seeking a Quality Controller to evaluate mystery shopping experiences. This role involves editing videos and scoring service quality using an internal management system. Candidates should present strong attention to detail and effective communication skills. The job offers a competitive hourly rate of £12.21, flexible working hours, and comprehensive benefits including bonuses and various company perks. Join a fun environment with great location advantages.