Quality & Compliance Officer - Essex - Hybrid

ZipRecruiter; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent employability services provider in the UK is seeking a Quality & Compliance Officer to oversee compliance across their services. The role includes conducting audits, developing quality assurance processes, and collaborating with teams to improve outcomes. Ideal candidates will have strong auditing skills, a background in employability services, and a passion for enhancing service quality. This position offers a hybrid working model and several health and wellbeing benefits.

Benefits

Health & Wellbeing support

Financial security benefits

Lifestyle perks and discounts

Qualifications

• Experience with the IPS programme or background in Employability services.
• Strong foundation in quality assurance and contractual compliance.
• Proven track record of conducting detailed audits.

Responsibilities

• Conduct regular audits across IPS programme for compliance.
• Develop and refine compliance processes to promote accountability.
• Track and report on KPIs and compliance data trends.

Skills

Detail-oriented

Compliance knowledge

Auditing experience

Organised & analytical

Influential & communicative

Self-motivated

Job description

Overview

Get Set UK, we believe in unlocking potential and delivering life-changing outcomes. As a Quality & Compliance Officer, you’ll play a crucial role in maintaining the high standards across our employability programmes, including Individual Placement Support (IPS). This hybrid role involves some travel around the Essex area. Your impact: ensure operations run with precision and purpose, from audit to analysis, safeguarding integrity and driving continuous improvement across our services.

Responsibilities

• Conduct regular audits across the IPS programme and other employability contracts to ensure compliance with funding, regulatory, and internal standards.
• Work closely with delivery teams to uphold best practices in data integrity, documentation, and contract management.
• Develop and refine compliance processes to support a culture of quality and accountability; promote and uphold data security, health & safety, and equality practices across the organisation.
• Share guidance and collaborate: travel to deliver internal training to raise awareness and understanding of compliance frameworks across teams; provide clear feedback and action plans to help teams address areas for improvement.
• Engage with key internal and external stakeholders to champion compliance and quality standards; collaborate with the Quality Manager to evolve frameworks and prepare for future audits and inspections.
• Reporting, Insight: track and report on KPIs and contractual requirements; interpret compliance data to identify trends and development needs; produce detailed reports with actionable recommendations for continual improvement.

What we seek

• Driven and detail-oriented compliance professional with a passion for improving lives through high-quality service delivery; direct experience with the IPS programme or strong background in Employability services; solid foundation in quality assurance and contractual compliance.
• Compliance knowledge: understanding contractual and regulatory frameworks in IPS, employability, welfare-to-work, or education.
• Auditing experience: proven track record of conducting detailed audits and compliance checks.
• Organised & analytical: able to interpret data, spot trends, and act with accuracy.
• Influential & communicative: confident in delivering training and securing team buy-in to compliance goals.
• Self-motivated: thrives working independently with strong time management and prioritisation skills.

Our values

• Be ambitious: Show determination and innovation in your approach.
• Be inspiring: Inspire responsibility through your daily actions.
• Be proud: Take pride in your daily achievements and support your local community.
• Be considerate: Collaborate well in an inclusive environment.
• Own it: Own your attitude, motivation, and actions.

Benefits

• Health & Wellbeing from day one; Virtual GP & Mental Health Support; IncentFit Wellbeing Programme; up to 50% off gym memberships; Free Headspace subscription; private healthcare via Bupa.
• Financial security: Workplace Pension Scheme; Life Assurance Cover; Discount Hub; Lifestyle Perks; Big-brand discounts; Free cinema tickets & dining deals; extra holiday days.
• Sustainability: ClimateWise certified; commit to offsetting carbon.

Additional information

Get Set UK is an Equal Opportunity Employer and may reserve the right to close applications early. If you need reasonable adjustments, please let us know at the outset. This organisation is committed to safeguarding and promoting the welfare of learners/clients. Successful appointment requires satisfactory recruitment checks. We do not accept agency CVs unless engaged by the Recruitment Team.