Quality & Compliance Officer

Trigon Recruitment; Bracknell; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency in Bracknell is seeking a Quality & Compliance Officer with a salary of up to £34k. This hybrid role requires approximately 3 days a week in Berkshire, focusing on compliance and quality monitoring tasks. The ideal candidate should have experience in designing compliance systems, possess strong organizational skills, and the ability to support staff training. Benefits include reimbursed travel costs and a dynamic working environment.

Qualifications

• Experience in compliance and quality monitoring.
• Strong organizational skills.
• Ability to design and implement systems.

Responsibilities

• Design and manage compliance systems and processes.
• Conduct regular quality monitoring tasks.
• Provide coaching and support for staff.

Job description

Role: Quality & Compliance Officer

Salary Up to £34k

Hybrid 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.

Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.

Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.

Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.

Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. this could be through induction as well as group and 1-1 / observation...