Quality Compliance Coordinator

Sanctuary Group; Worcester; Hybrid; GBP 33,000; Full time

Job summary

A leading care organization in Worcester is seeking a Quality Compliance Coordinator to enhance service quality and ensure compliance. This hybrid role requires administrative support, data analysis, and dealing with customer feedback. Ideal candidates will have strong organizational and analytical skills, with experience in a similar role. Join a committed team and enjoy benefits like 25 days of leave, personal counseling, and professional development opportunities.

Benefits

25 days leave plus bank holidays

Discounted products & services

Personal advice and counselling

Family-friendly arrangements

Learning and development opportunities

Qualifications

• Recent experience in a similar administrative role.
• Experience with customer feedback coordination.
• Ability to deal with financial data effectively.
• Experience with data analysis and report production.

Responsibilities

• Provide administrative support to the Quality and Clinical Team.
• Coordinate feedback and surveys, producing analysis and reports.
• Support regulatory compliance and maintain accurate records.
• Assist with incident reporting and data analysis.

Skills

Effective administrative support

Customer engagement

Meeting coordination

Financial data management

Data analysis

Knowledge of regulations

Data extraction

Organizational skills

Quality assurance systems

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Care

Closing Date: .

Salary: £32,244.24 per annum

Requisition: 226492

Quality Compliance Coordinator

Worcester – Hybrid Working

£32,244.24 per annum (rising to £33,941.28 after 12 months, subject to satisfactory performance)

35 hours per week – Monday to Friday

Are you passionate about quality, compliance and making a difference in care services?

We have an exciting opportunity for a Quality Compliance Coordinator to join our dedicated Quality and Clinical Team. This role plays a vital part in supporting the delivery of high-quality care across our services, ensuring regulatory compliance and driving continuous improvement.

The role of Quality Compliance Coordinator will include:

• Providing administrative support to the Quality and Clinical Team and Senior Leadership Team, including meeting coordination, travel bookings and document preparation.
• Coordinating customer feedback and resident surveys, producing regular analysis and reports.
• Supporting regulatory compliance processes and maintaining accurate records.
• Assisting with incident reporting and data analysis using Radar, contributing to board level reporting.
• Managing financial tasks such as purchase orders and monthly approvals in line with Group policies.
• Producing written and statistical reports to support quality assurance and service improvement.

Skills and experiences:

• Recent experience in a similar role providing effective administrative support.
• Experience of customer engagement and coordination of feedback.
• Working knowledge of coordination and management of meetings and events.
• Proven experience of dealing with financial data.
• Experience of working on projects, analysing data and producing related reports outlining findings and recommendations.
• Working knowledge of relevant regulations, legislation and current practice.
• Ability to extract and interrogate data from computerised systems.
• Proven ability to plan, organise and prioritise workload effectively to meet deadlines.
• Substantial experience of using quality assurance systems.

You’ll be part of a team that’s committed to delivering excellence in care and compliance. In return, we offer:

• 25 days leave (rising to a maximum of 30 days) plus bank holidays
• Discounted products & services
• Personal advice and counselling
• Family-friendly arrangements
• Learning and development opportunities

If you’re ready to make a meaningful impact and grow your career in quality and compliance, we’d love to hear from you.

Apply today and be part of something special.

The reference number for this position is 226492

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If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.