Quality Assurance Officer (XN03)

NHS; Leeds; On-site; GBP 24,000 - 27,000; Part time

Job summary

A major healthcare provider in Leeds seeks a Quality Assurance Officer to audit cleaning and food safety standards across its facilities. The role demands excellent communication, organizational skills, and experience in the cleaning or catering sector. Responsibilities include monitoring outsourced contracts and liaising with management. This part-time position offers flexibility and the opportunity to contribute to maintaining high standards of service in a dynamic environment.

Qualifications

• Must have GCSE in English and Maths or equivalent qualification.
• Ability to use Microsoft Office applications effectively.
• Experience in the cleaning or catering sector is essential.

Responsibilities

• Audit services against local and national standards.
• Monitor food safety standards in restaurants and cafes.
• Liaise with contract managers about service shortfalls.

Skills

Excellent communication skills

Organizational skills

Professional attitude

Attention to detail

Ability to prioritize

Education

GCSE in English and Maths or Equivalent

Level 3 Award in Supervising Food Safety

ISO Internal Audit Qualification

Tools

Microsoft Office

Job description

Job summary

Do you have an eye for detail and the passion and dedication to help managers improve the standards we offer to patients? Can you help to ensure that the Trust gets the best value for money for the services we buy?

Are you a good communicator with the ability to deliver sometimes unwelcome feedback to others?

We are seeking an exceptional individual to work as a Quality Assurance Officer for Estates & Facilities. You will be auditing cleaning standards in patient areas, food safety and service standards in retail catering units as well as other areas as diverse as window cleaning, entrance mats and other contracts.

This is no ordinary job every day will be different and you will work across all sites and at different times of the day or night, including one Saturday per month.

This is a challenging, demanding but very rewarding role.

Potential applicants are strongly encouraged to find out more about the role prior to completing their application form. You can contact [e-mail] or [e-mail] to arrange an informal discussion.

Expected Shortlisting Date

20/01/2025

Planned Interview Date

29/01/2025

Main duties of the job

This role provides the following services to the Trust:

• Audit /monitor pre-determined standards and policies relating to Estates & Facilities in-house services plus a range of outsourced contracts.
• Involved with a range of other information collection exercises and surveys and will report on the patient experience in areas connected with Estates & Facilities services.
• Work closely with the Team Manager and Estates & Facilities Managers in assisting developing service improvements in line with national and local quality standards.

About us

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keep the Trust's sites running and manage one of the largest estate portfolios across the NHS. With over 2,300 staff, we provide a range of Estates & Facilities management services and ensure our buildings and environments are fit for purpose, clean and safe.

Whether we're cleaning wards, maintaining buildings, monitoring environmental impact, providing staff childcare, delivering hot meals to patients, or patrolling our sites, we support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details Date posted

19 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9298-EST-380

Job locations

Leeds General Infirmary
Great George Street
Leeds
LS1 3EX

Job description Job responsibilities

To audit against agreed national or local standards relating to in house services provided by the Estates and Facilities CSU across the Trust. This will include auditing cleanliness standards in wards, theatres, public areas and departments across the Trust,

Audit standards of outsourced contracts as specified in the contract specification. The contracts include, but are not limited to Linen Services, Pest Control, Staff and Visitor Catering, Window Cleaning, Taxis, advertising and Vending

Audits for catering will monitor food safety standards that are being adhered to in restaurants, cafes and retail outlets across the Trust.

Requirement to liaise with Contract Managers regarding service shortfalls in standards and put in place relevant action plans for the Contractor to implement.

Person Specification

Qualifications Essential

• Educated to GCSE in English and Maths or Equivalent
• IT- Ability to use Microsoft Office

Qualifications Desirable

• Level 3 Award in Supervising Food Safety
• ISO Internal Audit Qualification

Skills & Behaviours Essential

• Excellent communication skills at all levels
• Ability to prioritise and organise workload and work effectively as part of a small team
• Professional attitude to work and commitment to delivering quality services
• Comfortable dealing with conflict
• Well Presented
• Attention to Detail

Skills & Behaviours Desirable

• Well developed knowledge and experience of using a variety of IT Applications (Microsoft Office)

Experience Essential

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector

Experience Desirable

• Significant experience of Quality Assurance in service related area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary
Great George Street
Leeds
LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/