Quality Assurance Officer (XN03)

NHS; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in Leeds is seeking a Quality Assurance Officer for Estates & Facilities. The candidate will audit cleaning and food safety standards, monitor outsourced contracts, and provide administrative support to improve service quality. A significant background in the cleaning or catering sector along with relevant qualifications in Food Safety is essential. Candidates should possess strong communication skills and be comfortable managing conflicts. This role requires flexibility with working hours across multiple sites.

Qualifications

• An understanding of Estates & Facilities services and structure.
• Experience within the cleaning or catering sector.
• Significant experience of Quality Assurance in service-related area.

Responsibilities

• Audit cleanliness standards in wards, theatres, and public areas.
• Audit standards of outsourced contracts as specified.
• Monitor food safety standards in restaurants, cafes, and retail outlets.

Skills

Attention to Detail

Excellent communication skills

IT – Microsoft Office

Ability to prioritise and organise workload

Professional attitude

Comfortable dealing with conflict

Education

Level 3 Award in Supervising Food Safety

GCSE in English and Maths

ISO Internal Audit Qualification

Tools

Microsoft Office

Job description

Doyou have an eye for detail and the passion and dedication to help managers improve the standards we offer to patients? Can you help to ensure that the Trust gets the best value for money for the services we buy?

Areyou a good communicator with the ability to deliver sometimes unwelcomefeedback to others?

Weare seeking an exceptional individual to work as a Quality Assurance Officer for Estates & Facilities. You will be auditing cleaning standards inpatient areas, food safety and service standards in retail catering units as well as other areas as diverse as window cleaning, entrance mats and other contracts.

This is no ordinary job; every day will be different and you will work across all sites at different times of the day or night, including one Saturday per month.

This is a challenging, demanding but very rewarding role.

Potential applicants are strongly encouraged to find out more about the role prior to completing their application form. You can contact [e-mail] or [e-mail] to arrange an informal discussion.

Expected Shortlisting Date

20/01/2025

Planned Interview Date

29/01/2025

Main duties of the job

This role provides the following services to the Trust:

The post holder will audit/monitor pre-determined standards and policies relating to Estates & Facilities in-house services plus a range of outsourced contracts. The post holder will also be involved with a range of other information collection exercises and surveys and will report on the patient experience in areas connected with Estates & Facilities services. The post holder will work closely with the Team Manager and Estates & Facilities Managers in assisting with the development of service improvements in line with national and local quality standards.

About us

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keeps the Trust's sites running and manages one of the largest estate portfolios across the NHS. With over 2,300 staff, we provide a range of Estates & Facilities management services and ensure our buildings and environments are fit for purpose, clean and safe.

Whether we’re cleaning wards, maintaining buildings, monitoring environmental impact, providing staff childcare, delivering hot meals to patients, or patrolling our sites, we support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region.

Leeds Teaching Hospitals is committed to the process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

To audit against agreed national or local standards relating to in-house services provided by the Estates and Facilities CSU across the Trust. This will include auditing cleanliness standards in wards, theatres, public areas and departments across the Trust.

Audit standards of outsourced contracts as specified in the contract specification. The contracts include, but are not limited to Linen Services, Pest Control, Staff and Visitor Catering, Window Cleaning, Taxis, advertising and Vending.

Audits for catering will monitor food safety standards that are being adhered to in restaurants, cafes and retail outlets across the Trust.

Requirement to liaise with Contract Managers regarding service shortfalls in standards and put in place relevant action plans for the Contractor to implement.

Person Specification

Experience

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector
• Significant experience of Quality Assurance in service related area

Qualifications

• Level 3 Award in Supervising Food Safety
• GCSE in English and Maths
• ISO Internal Audit Qualification

Skills & Behaviours

• IT – Ability to use Microsoft Office
• Excellent communication skills at all levels
• Ability to prioritise and organise workload and work effectively as part of a small team
• Professional attitude to work and commitment to delivering quality services
• Comfortable dealing with conflict
• Well presented
• Attention to Detail
• Well developed knowledge and experience of using a variety of IT Applications (Microsoft Office)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.