Quality Assurance Officer

Stellar Select; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A reputable recruitment agency in the UK is seeking a Quality Assurance Officer who will ensure compliance across the Buy-to-Let and Bridging Lending teams. The role focuses on quality assurance reviews, risk identification, and policy enhancement. Candidates should have at least one year of relevant experience in mortgage compliance, alongside a strong understanding of industry regulations. This position offers a hybrid work model with a competitive salary of up to £60,000.

Benefits

25 Days Holiday

Pension scheme

Private healthcare

Discretionary Bonus

Other flexible benefits

Qualifications

• Minimum 1 year’s experience in a similar compliance role at a mortgage lender.
• Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL.

Responsibilities

• Operate an independent quality assurance role.
• Conduct lending and servicing file reviews, including CBTL cases.
• Perform call listening for pre-completion and servicing calls.
• Assess quality assurance activities conducted by outsourced third parties.
• Produce a monthly quality assurance activity report.

Skills

Attention to detail

Analytical skills

Job description

Job Title: Quality Assurance Officer

Location: London Hybrid 3 days a week in the office

Salary: Up to £60,000

Hours: Monday - Friday 9 am - 6 pm

Benefits

• 25 Days Holiday
• Pension scheme
• Private healthcare
• Discretionary Bonus
• Other flexible benefits

About the role of Quality Assurance Officer

The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities.

Responsibilities

• Operate an independent quality assurance role
• Customer outcomes, lending and servicing file reviews – CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
• Call Listening – pre‑completion calls and servicing calls
• All third‑party due diligence activities – broker registrations, solicitors panel and other third parties
• Perform ongoing oversight of quality assurance activities performed by outsourced third parties
• Assess first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
• Utilise management information to highlight business areas for quality work
• Undertake ad hoc quality assurance activities, case/account investigations
• Highlight business strengths and weaknesses, including any areas of customer detriment and recommend corrective actions
• Support the Senior Compliance Officer in day‑to‑day assurance activities such as customer due diligence and customer risk assessments, and complaints administration
• Produce a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee

Experience required

• Minimum 1 year’s experience in a similar compliance role at a mortgage lender
• Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL
• Strong attention to detail and analytical skills

Preferred

• Awareness of BTL & Bridging mortgage application processing requirements
• Knowledgeable on key AML requirements for mortgage lenders

For more information regarding the role of Quality Assurance Officer please contact us.