Quality Assurance Officer

IPS Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established MGA seeks a Quality Assurance Officer to conduct audits and enhance underwriting standards. This newly created role requires experience in quality assurance within general insurance. The ideal candidate will be detail-oriented and skilled in communication and training. The position is hybrid, with two days in-office per week and the rest remote.

Qualifications

• Experience in quality assurance within a general insurance setting.
• Comfortable delivering feedback and training to underwriters.
• Detail-oriented with the ability to identify trends.

Responsibilities

• Conduct quality assurance audits on underwriting files.
• Provide meaningful feedback to underwriters.
• Support leadership in enhancing underwriting standards.

Skills

Attention to detail

Strong communication skills

Training delivery

Job description

IPS Group are supporting a well established and growing MGA who are looking to hire a Quality Assurance Officer in this newly created role. This position has come about due to the continued growth of the business and the increasing need to maintain high standards across underwriting operations.

The role will sit within the risk and compliance function, reporting directly to the Head of Risk and Compliance, and will work closely alongside the existing Compliance and Audit Officer.

The focus of the role is to carry out quality assurance audits on underwriting files managing around 90 audits per month. You will provide meaningful feedback to underwriters. It’s not just about ticking boxes; it’s about identifying trends, supporting training, and helping to get to the root cause of any issues so the business can continue to improve.

You’ll be supporting the leadership team and playing a key part in maintaining and enhancing underwriting standards. To be considered, you’ll need to have experience in quality assurance within a general insurance setting, this could be within a Broker, Insurer or MGA, this is essential.

The role requires someone who’s detail-oriented, confident in communicating with underwriters, and comfortable delivering training and feedback. You’ll be in the office two days a week, with the rest of the time spent working remotely.

If this sounds like something you’d be interested in, feel free to get in touch and I’ll be happy to talk it through in more detail.