Quality Assurance Coordinator Supported Living

Sanctuary Group; City Of London; Hybrid; GBP 33,000 - 40,000; Part time

Job summary

A leading supported living service provider is seeking a Quality Assurance Coordinator to conduct audits and ensure high care standards across multiple services. The ideal candidate will have experience as a Health and Social Care Auditor and a strong understanding of regulatory frameworks. This role involves collaboration with operational teams and the opportunity to drive improvements in service quality. The position offers competitive salary and employee benefits.

Benefits

25 days leave plus bank holidays

Discounted products & services

Learning and development opportunities

Qualifications

• Proven experience as a Health and Social Care Auditor.
• Experience working in or with Supported Living services.
• Strong interpersonal and communication skills.

Responsibilities

• Conduct audits across supported living and some care services.
• Highlight areas for improvement and provide feedback.
• Produce clear, insightful audit reports.

Skills

Health and Social Care Audit Experience

Understanding of CQC Framework

Excellent Report Writing Skills

Interpersonal Communication Skills

Collaborative Mindset

Dynamic Quality Assurance Approach

Passion for Partnership Working

Job description

Overview

Title: Quality Assurance Coordinator Supported Living

Location: London, London, GB, E11 2AP

Department: Health and Social Care (Nursing Staff)

Operation: Sanctuary Care

Closing Date: 26/09/2025

Salary: £37,252.13 per annum

Requisition: 225941

Quality Assurance Coordinator Supported Living

Primarily Covering: London, Suffolk, Hampshire and Kent

£37,252.13 per annum rising to £39,212.75 per annum after 12 months, and Company Car

28 hours per week

Interview Date 2nd October 2025 via Microsoft Teams

At Sanctuary Supported Living and Sanctuary Care, we’re proud to be leading providers of personalised housing, care, and support services across England and Scotland. As a national, not-for-profit organisation, we think locally - putting our customers and residents at the heart of everything we do. Whether it’s helping people live independently through tailored support or enriching lives in our residential, nursing, dementia, and respite care homes, our mission is rooted in compassion and person-centred care.

About the Role

We have an excellent opportunity for a Quality Assurance Coordinator to join our Quality and Clinical team.

As an Audit Specialist for predominately CQC Registered Supported Living Services, you’ll play a key role in championing excellence across our supported living and some Care services. Using a comprehensive audit tool aligned with the CQC’s Single Assessment Framework, you’ll assess the quality of care in our services with a collaborative and balanced approach.

The role of the Quality Assurance Coordinator will:

• Conduct audits across supported living services, and some residential and nursing homes using a robust framework aligned with CQC
• Identify and showcase areas of positive practice, celebrating excellence in care delivery
• Highlight opportunities for improvement and provide constructive, tailored feedback
• Work closely with operational teams to support sustainable, long-term enhancements in service quality
• Produce clear, insightful reports that inform and empower care teams
• Contribute to a culture of continuous improvement, helping services evolve and excel

Skills and experience

• Proven experience as a Health and Social Care Auditor, with a strong understanding of regulatory frameworks such as the CQC’s Single Assessment Framework
• Experience working in or with Supported Living services
• Ability to translate regulatory expectations into practical, supportive guidance for care teams
• Excellent report writing skills, with the ability to deliver clear, actionable feedback
• A collaborative mindset, working effectively with operational colleagues to drive improvement
• Strong interpersonal and communication skills, adaptable to different teams and service settings
• A dynamic and forward-thinking approach to quality assurance and service development
• Passion for partnership working and a commitment to enhancing care standards
• Willingness to travel regionally, with flexibility across varied residential and nursing home environments

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

• Receive individually tailored, person centred and knowledgeable training
• 25 days leave (rising to a maximum of 30 days) plus bank*
• Discounted products & services
• Personal advice and counselling
• Family-friendly arrangements
• Learning and development opportunities

*Leave entitlement is pro-rated for part-time employees based on their contracted hours.

Closing date is 26th September 2025

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

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