Quality Assurance Assistant - 343001

Ardonagh; Cirencester; On-site; GBP 25,000; Full time

Job summary

A leading comparison service in Cirencester is seeking a Call Listening Administrator. You will review client interactions for quality assurance and identify improvement opportunities for advisors. Ideal candidates will have strong attention to detail and excellent communication skills, with opportunities for career development and a competitive salary. Benefits include 26 days holiday and subsidised health insurance.

Benefits

26 days holiday + bank holidays

Subsidised Private Health Insurance

Employer Pension Contributions

Enhanced Maternity & Paternity Leave

Discounted gym memberships

Qualifications

• Strong eye for detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work independently and on initiative.

Responsibilities

• Review client interactions for quality assurance.
• Identify improvement opportunities for advisors.
• Monitor compliance with FCA regulations.

Skills

Attention to detail

Excellent communication

Analytical skills

Professionalism

Job description

Overview

Ready to Take Your Career to the Next Level? Join Usay Compare as a Call Listening Administrator.

Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £24,570
Job Type: Full-time, Permanent (Monday to Friday 9am – 5:30pm)

Why Join

Do you have a keen eye for detail and a natural ability to assess the quality of conversations? Are you passionate about ensuring clients receive the best possible advice and support? Are you looking for real career progression with a company that invests in your development?

About Us

At Usay Compare, we’re the UK’s leading comparison service for Health and Protection Insurance. We simplify the process of finding the best policies, offering expert advice and unbeatable service. With offices across the UK and a vibrant, supportive culture, we’re growing fast—and we want you to grow with us.

What We Offer

• Guaranteed basic salary of £24,570
• 26 days holiday + bank holidays, increasing to 28 days after 2 years’ service
• Option to buy up to 5 extra days of annual leave
• Income Protection & Life Assurance
• Subsidised Private Health Insurance
• Employer Pension Contributions
• Enhanced Maternity & Paternity Leave
• Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
• Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions, and much more!
• A supportive, friendly, and fun working culture where your success is celebrated
• Comprehensive in-house training and continuous development

About the Role: Call Listening Administrator

In this role, you’ll play a vital part in maintaining high standards by:

• Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with client needs.
• Identifying opportunities for improvement in product recommendations and advisor performance.
• Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meets required standards.

What We’re Looking For

• Someone who has a strong eye for detail
• Demonstrates professionalism, integrity, credibility, and commitment
• Has excellent written and verbal communication
• Has the ability to develop positive relationships with colleagues
• Has strong listening and analytical skills
• Has sound judgment and reasoning skills
• Possesses the ability to work on their own initiative

About Usay Compare

With our head office in the beautiful Cotswolds and regional offices in London, Bristol, Bournemouth, Cardiff, Cheltenham, Southampton, and Taunton, we’re proud to be the UK’s fastest-growing Private Medical Insurance intermediary. We’re passionate about making private healthcare accessible, affordable, and easy to understand.

Ready to join a winning team and take your career to new heights? Click ‘Apply’ today and become part of our success story!

#USAY

Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.