Quality Assurance and Compliance Manager

SweetTree Home Care Services; United Kingdom; On-site; GBP 39,000; Full time

Job summary

A leading care service provider is seeking a Quality Assurance and Compliance Manager in London. You will oversee the quality assurance framework and compliance processes, conduct audits, manage risk assessments, and facilitate training sessions. The ideal candidate has experience in quality assurance and a passion for maintaining high standards in care. This role offers a competitive salary and comprehensive benefits, such as 25 days of annual leave, professional development support, and a health and wellbeing programme.

Benefits

25 days annual leave + 8 bank holidays

Extra 'Me Day' off

Ongoing support and training

Health & Wellbeing Programme

Discounted shopping platforms

Free eye care vouchers

Free DBS check

Company Pension Scheme

Longevity Service Awards

Fun social events

Qualifications

• Experience in quality assurance processes in the care sector is preferred.
• Self-motivated, reliable, and flexible.
• Understanding of how health and social care is structured.

Responsibilities

• Conduct regular audits and manage risk assessments.
• Facilitate training on quality standards.
• Prepare reports for inspections and quality reviews.

Skills

Understanding of adults with learning disabilities

Communication skills

Knowledge of legislation relevant to the Care Sector

Organisation skills

Experience liaising with external stakeholders

Education

Level 3 in health and social care

Job description

Quality Assurance and Compliance Manager

Position: Quality Assurance and Compliance Manager

Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Schedule: Monday - Friday 9am-5pm. 37.5 hours weekly.

Salary: £38,500 pro rata

SweetTree Home Care Services is seeking a dedicated and experienced Quality Assurance and Compliance Manager to join our passionate team in London. As an organisation committed to the highest standards of care, we place a huge emphasis on ensuring that our services not only meet but exceed regulatory requirements and best practice guidelines.

In this pivotal role, you will be responsible for overseeing the quality assurance framework and compliance processes throughout the organisation. You will lead the development, implementation, and continuous improvement of quality systems, ensuring that we maintain our reputation as a provider of exceptional care services. Your expertise will guide our team in delivering a service that is not only compliant but also reflective of our core values and mission.

Your responsibilities will include conducting regular audits, managing risk assessments, and facilitating training sessions to enhance our team’s understanding of quality standards and compliance. You will play a crucial role in fostering a culture of continuous improvement and accountability across all levels of the organisation.

At SweetTree, we believe in the importance of nurturing and developing our staff. We are proud to have been recognised as an Investors in People Gold Standard organisation, which is a testament to our strong recruitment, training, and career development practices. We understand the importance of feeling like a truly valued member of a team; therefore, we are committed to providing our employees with the support and resources they need to thrive.

As a caring employer, we offer a competitive salary and a comprehensive benefits package, including opportunities for professional development and career progression. We are looking for someone who shares our dedication to excellence in care and is eager to contribute to the ongoing success of SweetTree Home Care Services.

Key Responsibilities Include:

• To carry out Quality Assurance reviews for clients and Support workers
• To work closely with the Specialist Services Director & support Managers to ensure the smooth running of the Specialist Services.
• To work with the Service & Support Managers regarding the quality of care being delivered in line with specific actions based on feedback information.
• To perform client file audits and to flag any issues in a timely manner and ensure completion.
• To assist in reviewing ongoing concerns, complaints and incidents and deliver 3 monthly reports to present in compliance update meeting.
• To work as a part of a compliance team.
• Working alongside the assistant support managers for overseeing new starter checks, Care Certificate and Probation reviews for new support workers.
• To assist in onboarding new office staff through the induction process ensuring clear schedules, understanding of service and values of company.
• To oversee the successful completion of compliance processes across the Specialist services
• To support in completing, complex internal investigations to ensure appropriate action is taken and recorded.
• Prepare reports and evidence for inspections and quality reviews.
• To review and complete policy and procedure documentation, ensuring quality of care services.
• Collaborate with training department to ensure Support worker training is in line with service needs.
• To Support the Specialist Service Director with any safeguarding concerns
• To assist the Managers in performing interviews.
• To assist in reviewing updating of support plans/risk assessments, training and guidance as identified during any review/file audit/investigation process.
• To undertake any ad hoc client/employee driven KPI management tasks that are critical to the ongoing quality of SweetTree Home Care Services, as directed by the Specialist Services Director.
• To preserve independence & dignity of Clients as much as possible.
• To promote equal opportunities and respect diversity, different cultures and values.
• To carry out any other duties as stipulated by the Specialist Services Director
• To contribute to the overall development of the service and promote a positive image of the service users and SweetTree Home Care Services
• To prepare, attend and engage in regular facilitations, appraisals and performance review accepting and providing constructive feedback

Desirable Experience or Qualifications:

• ✅An understanding of the needs of adults with learning disabilities, Brain Injuries , and Neurological Conditions
• ✅An understanding of how health and social care is structured
• ✅A detailed understanding of Quality Assurance processes in the care sector
• ✅Knowledge of legislation relevant to the Care Sector
• ✅An understanding of the challenges faced by Support Workers
• ✅Have, or be willing to work towards a level 3 in health and social care, be self-motivated, reliable, flexible and have the dedication to this client group
• ✅Experience liaising with external stakeholders and other professionals
• ✅Excellent organisation and communication skills
• ✅Ability to communicate clearly and tactfully at different levels

What’s in It for You?

• ✨ 25 days annual leave + 8 bank holidays
• ✨ A 'Me Day' – an extra day off + £20 to treat yourself
• ✨ Ongoing support and development, with accredited training
• ✨ Health & Wellbeing Programme
• ✨ Discounted shopping & services platforms
• ✨ Free eye care vouchers
• ✨ Free DBS check
• ✨ Company Pension Scheme
• ✨ Longevity Service Awards
• ✨ Fun social events (Christmas & Summer parties!)