Quality Assurance Analyst I

Mastercard; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global fintech company in Peterborough seeks a Quality Assurance Analyst to enhance the prepaid Quality framework. This role involves managing defects, supporting quality governance, and working collaboratively to improve overall quality in releases. Candidates should possess strong problem-solving skills, effective communication abilities, and familiarity with software testing practices. Experience with tools like Jira is a plus.

Qualifications

• Excellent problem solving and planning skills.
• Excellent verbal and written English communication skills.
• Strong logical and analytical skills.

Responsibilities

• Manage defects and perform root cause analysis.
• Support and execute Quality Assurance governance on features.
• Analyze quality trends and communicate with stakeholders.

Skills

Problem solving

Verbal communication

Written communication

Collaboration

Analytical skills

Tools

Jira

ALM Rally

Job description

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Quality Assurance Analyst I Mastercard Prepaid Management Services (MPMS) provide end-to-end prepaid card solutions for clients and partners. We have an expanding and evolving technical platform that supports our global portfolio of prepaid card programs. Delivering innovative prepaid payments is a technology business, and we provide entire solutions for travel & transit, foreign exchange, gift and buy-now-pay-later. We consider ourselves to be Fintech enablers.

As part of the Test and Quality Assurance function the Quality Assurance Analyst will help to grow and champion the prepaid Quality framework, its associated processes and documentation. They will identify and drive improvement opportunities to increase the overall quality of releases coming from the engineering teams and work closely with the teams to ensure that testing covers the whole end to end solution and our recording tools are used correctly and consistently.

The Analyst will guide the teams through the Quality Governance process and ensure that the results are fed into continuous improvement activities. The Analyst will be key in ensuring that defects are addressed in a timely manner and that communication and reporting are consistent. One main objective is to drive down the defect rate; the analyst will be expected to help define and maintain defect triage and root cause analysis processes.

This role is reporting to the QA Manager.

Role & Key Responsibilities

• Defect Management & Defect root cause analysis
• Support and execute Quality Assurance governance on feature deliverables
• Information gathering
• Analyse quality trends and communicate appropriately with stakeholders
• Assist in reviewing opportunities for continuous improvements of processes and procedures
• Maintaining Browser and Device metrics for test coverage

All About You

Required:

• Excellent problem solving and planning skills
• Excellent verbal and written English communication skills
• Excellent collaboration skills
• Strong logical / analytical skills
• Ability to take a structured, methodical, disciplined approach to procedures
• Self-management and driven to accomplish the job
• Flexible & creative

Desirable:

• Previous experience / knowledge in software testing environment using industry best practices
• Previous experience in Payments or Card Services industry
• Thorough Agile (Safe) working experience
• Experience using project management tools such as Jira or ALM Rally

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.