Quality Assurance Analyst

Gallagher; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in London seeks a passionate Quality Assurance Analyst for an 18-month FTC. The role involves overseeing compliance and assurance processes within teams, conducting audits, and building stakeholder relationships. Candidates with insurance industry experience and strong interpersonal skills are encouraged to apply and work remotely within the UK.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance providing 4x salary

Employee Stock Purchase plan

Discounted gym membership

Access to discounted vouchers

Qualifications

• Experience in Quality Assurance within the insurance industry is essential.
• Deep knowledge of the principles of Quality Assurance.
• Familiarity with FCA handbook related to Appointed Representatives.

Responsibilities

• Lead oversight and monitoring of UK Retail offices.
• Conduct accurate audits and provide feedback.
• Build relationships with key stakeholders for service enhancement.

Skills

Insurance expertise

Quality Assurance principles

Interpersonal skills

MS Office proficiency

Education

GCSE or equivalent

CII/Dip CII (in progress or completed)

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a passionate individual who is dedicated to ensuring excellence to join our team of experts as a Quality Assurance Analyst to help set up and oversee the implementation of assurance processes within Gallagher teams. This is an 18 month FTC and over this time you will be working on a project to help set up assurance and align assurance activity to ensure it meets Gallagher standards. If you have experience within the insurance industry, we are particularly interested in hearing from you. Your expertise, sound judgment, and compliance track record will be invaluable in keeping our organisation on the right track.

Working alongside a committed, professional, and assertive team, you will provide oversight and monitoring of our UK Retail teams, ensuring compliance and excellence in our operations.

We are open to considering candidates who will work remotely (in the UK), with the expectation of traveling across the UK. Travel costs will be covered.

How you'll make an impact

• Lead the independent oversight and monitoring of the UK Retail offices
• Use your experience in insurance and quality to ensure the risks presented to our business are mitigated by giving feedback and identifying trends in audits
• Conduct accurate audits in line with our monitoring requirements
• Build relationships with key stakeholders within the business, acting on feedback for service enhancement
• Collaborate with branch and project teams to establish and document oversight and monitoring parameters
• Implement and update the oversight framework, ensuring seamless integration within the Gallagher estate
• Participate in supervisory and conduct meetings, producing insightful reports as needed
• Assist with FCA reporting requirements, ensuring timely and accurate submissions
• Provide monthly reports to the UK Retail Conduct and Risk Forum, highlighting performance and potential risks
• Keep up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements

About you

• Similar experience within QA in the insurance industry is essential
• Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a deep knowledge of the principles of Quality Assurance
• Knowledge of the FCA handbook related to Appointed Representatives
• Ability to build strong and credible relationships with key partners and team members
• Excellent interpersonal skills and active listening abilities
• MS office proficiency
• Eligible to work in the UK

#LI-JJG

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.