Quality and Safety Midwife | Croydon Health Services NHS Trust

Croydon Health Services; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare trust in London is seeking a proactive individual for a quality and safety management role in the Women Services Group. You'll lead investigations following incidents, ensuring compliance with standards and contributing to risk management. The ideal candidate has a relevant healthcare qualification and strong abilities in investigation and compliance. This position encourages flexible working arrangements.

Benefits

Flexible working arrangements

Qualifications

• Experience leading investigations and compiling reports.
• Understanding of Care Quality Commission (CQC) standards.
• Ability to contribute to risk management strategies.

Responsibilities

• Lead investigations of serious incidents.
• Support staff in conducting RCA investigations.
• Ensure compliance with risk management policies.

Skills

Quality and safety management

Root Cause Analysis (RCA)

Legislation compliance

Risk management

Training delivery

Education

Relevant healthcare qualification

Job description

Job Overview

Take a proactive approach to quality and safety management within Women Services Group.

Lead investigation following serious incidents. Compile and submit reports to the Trust Executive Team and, when appropriate, to the Clinical Commissioning Group (CCG). Advice and support staff undertaking Root Cause Analysis (RCA) investigations.

Contribute to the achievement of compliance with Care Quality Commission (CQC) Essential Standards, Maternity NHSLA, CNST Standards (Clinical Negligence Scheme for Trusts) and any other best practice guidance which include NICE and National Confidential Enquiries. Responsible for Horizon Scanning for any updates or new legislation which will impact on the Risk and Quality Framework for the department.

Presentation of cases at the Clinical Governance meeting and, where appropriate within the Department, to ensure lessons are learnt following serious incidents.

In line with the aims of the Maternity Risk Management Strategy the post holder will raise the profile of best clinical risk management processes to achieve improvement in client care and reduce adverse incidents.

The post is not area specific; all trust employees will work as appropriate to the needs of the service.

Lead in the identification of Women Services incidents in accordance with the triggers identified.

Where appropriate deputise for the Head of Quality and Safety for maternity.

Ensure that the Director of Midwifery, Clinical Lead, Head of Quality and Safety, Trust Patient Safety and Risk Manager are informed of all Serious Incidents (SI) which require investigation in line with the CQC regulation and Trust policy.

Ensure that incidents are dealt with sensitively and in a timely fashion and, where appropriate, lessons are learnt and practice changed.

Ensure that risk management is embedded into the maternity culture.

Contribute to the implementation of the maternity risk strategy to enable its implementation to agreed timescales ensuring that the programme is congruent with issues identified in the course of planning for external assessments and reviews.

Implement the trust risk management strategy and policies ensuring that they are Maternity Clinical Negligence Scheme for Trusts (CNST) compliant, woman focused and regularly reviewed and amended in the light of changes, and legislative and regulatory requirements.

Ensure that any changes as a result of incidents are understood and implemented, encouraging reporting and fostering a culture where incidents including claims and complaints are seen as positive opportunities to learn lessons and improve services.

Ensure that systems and processes developed to enable the maternity service to comply with national guidance (NICE), legal and professional requirements to achieve service excellence.

Coordinate with the Health and Safety Department to ensure that risk assessments are undertaken and actions carried out.

Support the assessment of clinical and non-clinical risk within the maternity service and ensure that complaints, reported incidents and serious untoward incidents (SI’s) are investigated, managed and reported appropriately.

Support clinical leads for Governance and Risk to ensure the Maternity Risk Management Group is fulfilling its role.

Ensure SI’s are presented to the multidisciplinary team.

Analyse risk information from Women Services and produce trend information to support mitigating action and wide learning from incidents, which have occurred.

Support the Women’s Service to reduce risk and further develop the positive culture of risk management.

Play a key role in embedding and integrating maternity risk management structures, systems and processes by delivering tailored training programmes, assessment and investigation support.

Liaise with the practice development lead to ensure that education and training to minimise clinical risk is available to clinical staff.

Actively work on own initiative but also be part of the trust clinical governance strategy.

Ensure that the Trust is fully aware of best practice and that risk management is integral to the operation of the organisation.

Ensure that members of the Clinical Governance Team and midwifery staff are kept appraised of contemporary risk management practice.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

This advert closes on Wednesday 3 Dec 2025