Quality and Resilience Manager

NHS; Andover; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare practice in Andover seeks a Quality Manager to ensure compliance with CQC regulations and oversee the quality provision within the practice. The role is part-time, requiring 22.5 hours per week and includes managing staff training, maintaining IT resilience, and addressing quality audits. Candidates should have relevant experience in healthcare and strong communication skills. Join a committed team to promote quality and resilience in healthcare services.

Qualifications

• Understanding of CQC Key Lines of Enquiry and inspection process.
• Experience within the NHS or similar health care setting.
• Familiarity with clinical governance and incident reporting systems.

Responsibilities

• Ensure compliance with CQC regulations.
• Manage quality provision and resilience of IT services.
• Oversee staff training and manage learning events.

Skills

Understanding of Information Governance and GDPR

Experience in a customer-focused environment

Ability to communicate effectively

Strong attention to detail

Good level of IT skills

Education

Educated to GCSE level including Maths and English

Tools

EMIS clinical system

Job description

Job Summary

We are seeking a candidate who can bring their experience to drive quality and ensure compliance in the busy world of general practice. This position is 22.5 hours a week, working Monday, Tuesday and Thursday, ideally with an 8:00 am start.

Main Duties

Primarily you will be involved in ensuring compliance with CQC regulations but will also add to the wider team in promoting quality and resilience in other areas of the business.

About Us

Charlton Hill Surgery has a practice list size of 15,600 patients. The team consists of 12 GPs, 2 ANPs, 4 nurses, 1 HCA and a committed reception and administration team.

Job Details

• Date posted: 05 December 2025
• Pay scheme: Other
• Salary: £16.50 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A0993-25-0005
• Location: Charlton Road, Andover, Hampshire, SP10 3JY

Job Responsibilities

This post covers the management of quality provision within the practice as well as maintaining the resilience of IT and other services.

Challenges

Balancing the service priorities of the practice; maintaining a friendly and welcoming demeanour in the face of demands that may not be capable of achievement and where there may be barriers to understanding. Dealing with sensitive, confidential and sometimes distressing information.

Quality Duties

• Rescheduling patients in the event of clinical staff sickness.
• Working with the team to deliver CQC compliance and prepare for CQC inspection.
• Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team.
• Oversee staff training to ensure that mandatory training for all staff remains in date.
• Support management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes.
• Manage learning event meetings and ensure that learning is fed back to the team.
• Oversee DSQS audits and other audits as they arise.
• Create EMIS searches to ensure quality is maintained, including medical safety searches, and other searches to ensure that patient safety is not compromised.
• Oversee the work of the Bloods Team (the team that looks after the regular blood monitoring patient recalls).
• Oversee infection control compliance and audit, alongside the clinical lead.
• Arrange Fire Safety inspections and Fire Evacuations drills; ensure that daily, weekly and monthly fire audits are completed.
• Carry out Fire Marshal duties when required.
• Arrange PAT testing and calibration of relevant equipment.
• Oversee legionella testing and ensure the practice is compliant and safe.
• Manage the external cleaning contract.
• Support, maintain and update the Business Continuity Plan.
• Other duties as required by partners, GPs & Practice Manager.

Information Technology and Other Services

• Have a working knowledge of appropriate software and hardware.
• Resolve IT issues as they arise, including system failure, computer upgrades, printer problems and any other third‑party applications, including those integrated with the clinical system.
• Manage faults with intruder and fire alarms as they arise.
• Manage the telephone system to ensure that service is maintained.
• Manage the waiting room TV screen.
• Assist where necessary with Online Access issues.

Experience (Essential)

• Understanding of Information Governance and GDPR.
• Understanding of CQC Key Lines of Enquiry and inspection process.
• Familiarity with clinical governance, safeguarding, infection control and incident reporting systems.
• Experience within the NHS or similar health care setting.
• Experience in a customer‑focused environment.
• Experience of using a clinical medical IT system or similar.
• Experience with audits, policies, standard operating procedures.
• Experience of training staff.

Experience (Desirable)

• Evidence of working within a multidisciplinary team.
• Knowledge of primary care in the NHS and compliance policies.
• Experience of health and safety regulations and compliance within a health care setting.
• Experience in healthcare administration, governance, risk or compliance.

Personal Qualities (Essential)

• Good level of IT skills/typing skills – computer literate in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively and sensitively, both verbally and written, to patients and staff at a range of levels.
• Excellent organisational skills; demonstrate the ability to organise systems and paperwork in an office environment.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure and meet deadlines.
• Ability to adapt and respond to change.
• The ability to use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of team spirit.
• Able to promote good working relationships.

Personal Qualities (Desirable)

• Computer literate in EMIS clinical system.

Qualifications (Essential)

• Educated to GCSE level or equivalent, including Maths and English (Grade C or above).

Qualifications (Desirable)

• AMSPAR qualifications.
• A levels or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

• Name: Charlton Hill Surgery
• Address: Charlton Road, Andover, Hampshire, SP10 3JY
• Website: https://www.charltonhillsurgery.co.uk/