Quality and Outcomes Business Partner

NHS; Trefor; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent health organization in Wales is seeking a Quality and Outcomes Business Partner to oversee quality and safety in commissioned services. The ideal candidate will be a qualified nurse or paramedic with strong leadership skills, a background in quality governance, and the ability to negotiate and build relationships with stakeholders. Responsibilities include leading the Commissioning Assurance Framework and ensuring the maintenance of professional standards. This role offers the opportunity to significantly impact healthcare service delivery for the community.

Benefits

Generous leave

Career growth opportunities

Continued learning and development

Qualifications

• Nurse/paramedic with national portfolio experience.
• Strong background in quality governance for healthcare services.
• Ability to communicate complex information to diverse audiences.

Responsibilities

• Provide leadership for the Commissioning Assurance Framework.
• Negotiate with stakeholders using high-level interpersonal skills.
• Develop relationships with local partner agencies and health boards.
• Contribute to the commissioning of services within designated portfolio.

Skills

Leadership

Interpersonal Skills

Negotiation

Quality Assurance

Communication

Education

Qualified Nurse / Paramedic

Job description

Quality and Outcomes Business Partner

The closing date is 15 January 2026

We have an exciting opportunity for a driven, inspirational professional registrant to undertake the role of Quality Outcomes Business Partner within the NHS Wales Joint Commissioning Committee (NWJCC), helping to oversee the quality and safety of care in our commissioned services.

We are seeking an experienced professional, passionate about their profession, quality and governance to work with the Head of Quality in driving excellence in commissioning healthcare services in Wales.

The successful post holder will provide leadership and direction to staff working within the NWJCC and specifically lead on quality and safety within a designated portfolio.

The post holder will embed the quality principles and enablers across each of the following commissioning groups:

• Ambulance and 111


• Mental Health, Learning Disabilities and Vulnerable Groups

Main duties of the job

To support the Head of Quality in the development and delivery of a quality service for Specialised Services, Ambulance Services and 111 and Mental Health, Learning Disabilities and Vulnerable Groups commissioning. Provide leadership and direction to staff working within NWJCC and the Commissioning Teams within delegated portfolio.

Welsh Skills Desirable: This post is advertised as Welsh Desirable at Level 3 Speaking/Listening (or 'B1' Level if you've learnt Welsh as an adult). This doesn't mean you have to be fluent or able to write long reports in Welsh; it just means being able to hold simple conversations with patients. Have a look at the 'Croeso Candidate!' guide attached below for more information.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve


• We treat everyone with respect


• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

The post holder will:

• Provide leadership for the Commissioning Assurance Framework and ensure maintenance of professional standards.


• Negotiate with relevant stakeholders and providers. This involves the use of the highest level of interpersonal skills in order to disseminate highly complex, sensitive and contentious information. This will often take place in an environment which will be emotional and antagonistic with stakeholders having diverse/opposing views.


• Take a lead role for developing and maintaining positive relationships with local partner agencies, Health Boards/Trusts, provider organisations, service users and carers representatives.


• Embed themselves into the multi-disciplinary Commissioning Team and develop an understanding of the inter-relationship between the different functions and actively contribute to the commissioning of services within the delegated portfolio.


• Present highly complex information to large groups, including professionals and public, through conferences, workshops or forums. These groups may have limited understanding of specialised commissioning and/or pose barriers to acceptance or understanding.


• Use experience and expertise to use information and intelligence to form judgements on the quality and effectiveness of commissioned services.


• Communicate potentially controversial or sensitive information about provider performance to stakeholders, including executive members of staff in external organisations, Welsh Government, regulatory bodies and patient representatives. This information could include sensitive details about patient harm and safeguarding concerns.


• Be autonomous in making decisions with regards to monitoring of National frameworks and in making recommendations in response to audit results on behalf of NHS Wales.


• Propose, generate and implement policies for commissioning within delegated portfolio.

Person Specification

Qualified nurse / paramedic with evidence of National portfolio understanding

• Achieved


• Qualified Nurse / Paramedic with portfolio of evidence and strong background of working on a national basis.

Knowledge of delivery of commissioned services

• Achieved


• Specialist knowledge of delivery of commissioned services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board