Quality Analyst - Underwriting operations

ZipRecruiter; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance services provider is seeking a Quality Control Analyst to enhance governance and reporting services in underwriting operations. The role requires a minimum of 2 years' experience in Quality Assurance, strong problem-solving and communication skills, and familiarity with JSOX controls. This position offers an opportunity to improve process efficiency and ensure data integrity in a dynamic environment in London.

Qualifications

• Minimum 2 years’ experience in overseeing Quality Controls/Assurance reviews.
• Good understanding of Operations in the London Insurance Market.
• Knowledge of JSOX/SOX Controls and compliance.
• Excellent oral and written communication skills.

Responsibilities

• Support delivery of a quality control framework for underwriting operations.
• Monitor adherence to quality control standards.
• Conduct regular reviews of Underwriting operations tasks.
• Identify process optimisation opportunities.

Skills

Quality Control Assurance

Problem solving

Communication

Organizational skills

Microsoft Office 365 proficiency

Education

Bachelor's Degree

Progress with professional qualifications

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Microsoft Visio

Microsoft Planner

Job description

Overview

Quality Control Analyst - Underwriting Operations

This exciting opportunity will allow you to play an integral part in strengthening the services provided by the Operations function, directly and through our outsource partners. You will provide effective and efficient governance oversight and reporting services. Ensuring the quality of data managed by the Underwriting operations team is maximised.

Responsibilities

• Support the delivery of a quality control framework for the end-to-end underwriting operations processes provided by Operations both directly and through outsource providers.
• Implementation of a robust quality control framework specific to underwriting support processes (e.g. pre-bind checks, documentation review, bordereaux handling, data entry, endorsements, referrals).
• Monitor and report on the adherence to and alignment with the quality control framework.
• Monitor the controls required to verify the completeness and accuracy of data in line with appropriate standards including but not limited to JSOX Requirements.
• Conduct regular reviews of Underwriting operations tasks focusing on documentation accuracy, adherence to underwriting guidelines, service level compliance, and regulatory standards (e.g., Lloyd’s, FCA, GDPR).
• Monitor risk data input, rating tool usage, policy issuance accuracy, authority breaches, and system integrity across core underwriting platforms.
• Support the management of the full lifecycle of Data Quality Risk Reviews, including the initiation, documentation and resolution tracking.
• Conduct detailed root cause analysis to identify trends and systemic issues impacting data quality (standards, controls, and remediation strategies).
• Support the continuous improvement of service delivery processes to enhance efficiency and effectiveness.
• Identify process optimisation opportunities and deliver, in collaboration with other teams and third parties (where applicable), BAU enhancements to reduce turnaround times, improving first-time accuracy, and enhancing underwriter satisfaction, streamline workflows. identify inefficiencies, bottlenecks, handoff issues and/or duplication of effort.
• Support functional enhancements of Operations processes, including through the deployment of automation initiatives, including ensuring adherence to and/or updating of relevant controls. Supporting Operations teams, both onshore and offshore, by building an in-depth knowledge of key underwriting processes.

Qualifications

• Minimum 2 years’ experience in overseeing and delivering Quality Controls/Assurance reviews
• A good understanding of Operations within the London Insurance Market
• Working knowledge JSOX/SOX Controls and reporting requirements as well as regulatory compliance.
• Problem solving mentality.
• Excellent oral and written communication, and organizational skills
• Flexible; team-oriented and have strong administrative skills that include the ability to prioritise and multi-task.
• Proficient in Microsoft Office 365 (Excel, Outlook, PowerPoint, Word, Visio, Planner)
• Bachelor’s Degree.
• Good progress with professional qualifications, e.g., Chartered Insurance Institute