Quality Administrator

Iconic Resourcing; Inchinnan; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established business in Inchinnan seeks a detail-oriented QA Administrator to support their Quality team. The role involves managing documentation and customer complaints, assisting with audits, and ensuring compliance with standards. Ideal candidates are organised, curious, and possess strong communication skills. This role offers stability and variety while providing an opportunity for personal growth in the quality sector.

Benefits

Supportive Quality team

Opportunities for continuous improvement

Stability and structured environment

Qualifications

• Previous experience in administration, customer service, quality, or complaints handling.
• Strong written and verbal communication skills.
• Organised and methodical approach to tasks.

Responsibilities

• Support the Quality team with documentation and records.
• Manage and log customer complaints effectively.
• Assist with investigations and data analysis.

Skills

Experience in administration

Customer service skills

Attention to detail

Strong communication skills

Teamwork

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Are you someone who enjoys working with detail, improving processes, and making sure things are done properly not just quickly? If you like structure, problem-solving and being the calm, organised support behind a quality-focused team, this could be a great next step.

We’re working with a well-established business to recruit a QA Administrator to join their Quality team. This is a varied role where you’ll play a key part in keeping systems running smoothly and ensuring customer standards are met.

What you’ll be doing

• Supporting the Quality team with documentation, records and controlled systems
• Managing and logging customer complaints, making sure issues are followed through and resolved
• Assisting with investigations, data analysis and quality-related activities
• Working closely with colleagues across the business to support audits and quality processes
• Keeping records accurate, up to date and compliant with internal and external standards

What we’re looking for

• Previous experience in administration, customer service, quality or complaints handling
• Comfortable using Microsoft Office (especially Word, Excel, Outlook and Teams)
• Strong written and verbal communication skills with excellent attention to detail
• Someone who can work well as part of a team but is confident managing their own workload
• Naturally curious, organised and methodical in how they approach tasks

Why consider this role?

• Join a supportive, collaborative Quality team
• Gain exposure to quality systems, investigations and continuous improvement
• A role that offers stability, structure and variety — no two days the same
• Ideal for someone looking to build or develop a career in Quality or compliance

If you’re detail-driven, enjoy improving how things work, and want a role where your contribution really matters, I’d love to tell you more.

Apply now or get in touch for a confidential chat.

Toapply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we’ve identified, we would be thrilled to learn more about you.

Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.