QA Officer - Mortgage Risk & Customer Outcomes

Together; Greater Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A financial services company is hiring a Quality Assurance Officer to support mortgage activities by ensuring effective risk management and fair customer outcomes. This role involves conducting quality assurance checks to ensure adherence to guidelines and regulatory standards. Successful candidates will possess strong communication skills, attention to detail, and proficiency in Microsoft Office. The company values diversity and inclusion, encouraging applicants from varied backgrounds to apply.

Qualifications

• Strong communication skills necessary for giving constructive feedback.
• Attention to detail is critical for accurate assessments.
• Proficiency in Microsoft tools is required.

Responsibilities

• Complete quality assurance activities as per productivity expectations.
• Maintain knowledge of business procedures for accurate QA assessments.
• Provide feedback to improve competence and outcomes.
• Identify risks and share best practices with colleagues.
• Escalate significant regulatory or process breaches appropriately.
• Escalate deficiencies impacting customer outcomes or business effectiveness.

Skills

Strong written and verbal communication skills

Ability to provide feedback in a professional & constructive manner

Excellent attention to detail

Effective decision-making skills

Proven ability to plan & organise workload

High expectations of Customer Service excellence

Proficient in use of Microsoft Word, Excel and Outlook

Job description

A financial services company is hiring a Quality Assurance Officer to support mortgage activities by ensuring effective risk management and fair customer outcomes. This role involves conducting quality assurance checks to ensure adherence to guidelines and regulatory standards. Successful candidates will possess strong communication skills, attention to detail, and proficiency in Microsoft Office. The company values diversity and inclusion, encouraging applicants from varied backgrounds to apply.