QA Customer Specifications Administrator

Barry Callebaut Manufacturing Iberica SA.; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading chocolate manufacturer in Banbury is seeking a QA Customer Specifications Administrator. In this role, you will handle customer documentation and provide quality assurance support. The ideal candidate has experience in a laboratory, strong communication skills, and proficiency in Microsoft Office. A degree in a relevant field is preferable. This position requires an EU work permit and offers the opportunity to work with a globally recognized company.

Qualifications

• Experience in a laboratory or quality environment.
• Understanding of food technology is advantageous.
• Strong numeracy and literacy skills with effective communication.

Responsibilities

• Complete customer requests and documentation.
• Review specifications on customer platforms.
• Maintain Halal and Kosher certifications.
• Organize and update internal QA documentation.
• Manage customer details and communicate with customers.
• Collaborate with teams for high-quality service.

Skills

Experience in a laboratory or quality environment

Understanding of food technology

Strong numeracy and literacy skills

Effective communication abilities

Proficient in Microsoft Office

Knowledge of SAP

Knowledge of Salesforce

Initiative

Resilience

Education

Degree or equivalent in Chemistry, Food Technology, Biology

Tools

Microsoft Office

SAP

Salesforce

Job description

QA Customer Specifications Administrator

Location:

Banbury, GB, OX16 3UU

Company:

Barry Callebaut

About the Company:

Barry Callebaut is the world's leading manufacturer of high-quality chocolate and cocoa products, committed to sustainability and community reinvestment. Headquartered in Zurich, with over 12,000 employees across more than 40 countries, we serve the entire food sector from cocoa bean to chocolate product.

Role Summary:

The QA Customer Specifications Administrator provides prompt, accurate information and documentation to UK customers, handling requests such as site approval questionnaires, customer specifications, traceability requests, audit questionnaires, product information, and ad hoc customer inquiries.

Key Responsibilities:

1. Complete customer requests and documentation, including site approval questionnaires and specifications.
2. Review specifications on customer platforms within specified deadlines.
3. Maintain Halal and Kosher certifications.
4. Organize and update internal QA documentation to ensure accuracy and relevance.
5. Manage customer details and communicate directly with customers as needed.
6. Collaborate with customer care and corporate teams to ensure high-quality service and accurate information.

About You:

1. Experience in a laboratory or quality environment.
2. Understanding of food technology is advantageous.
3. Strong numeracy and literacy skills, with effective communication abilities.
4. Proficient in Microsoft Office; knowledge of SAP and Salesforce is beneficial.
5. Proactive with a positive attitude, initiative, and resilience.
6. Degree or equivalent in Chemistry, Food Technology, Biology, or related field is advantageous.

Additional Information:

This position requires an EU work permit. The job is posted with an expiry date of 09.10.2025 and is located in Banbury, UK.