PYP Steward - Tantallon Castle

Historic Environment Scotland; United Kingdom; On-site; GBP 25,000 - 30,000; Part time

Job summary

A heritage conservation organization is seeking a seasonal steward at Tantallon Castle, North Berwick. You will be key in providing an engaging experience for visitors while managing retail and admissions transactions. Essential skills include customer service experience, teamwork, interest in heritage tourism, and cash handling. This role is part-time and requires a willingness to work weekends and public holidays. Join us and immerse yourself in Scotland's history while enhancing visitor experiences.

Benefits

Civil Service Pension scheme – 28% employer contribution

25 days annual leave + 11.5 public holidays

Reimbursement for professional subscriptions

Support for further education

Free entry to properties

Qualifications

• Experience delivering high standards of customer service in a fast-paced environment.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.

Responsibilities

• Provide the warmest welcome to visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions.
• Deliver guided tours and support community engagement initiatives.

Skills

Customer service experience

Team working skills

Cash handling

Interest in heritage tourism

IT skills

Job description

Starting salary: £25,770 pro‑ra (proportionate to hours worked and length of contract)
Contract type: Part Year Permanent
Grade: 1
Location: Tantallon Castle, North Berwick, EH39 5PN
Working Hours: Friday to Tuesday, 5 out of 7 days, 35 hours per week (Includes weekend and public holiday working)
Interviews: To be held in person on Week Commencing 26th January 2026

Your role of steward will be a part year permanent position up until 30th September. The likely start date for this role is 16th March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Tantallon Castle during the season.

Tantallon Castle is a dramatic cliff‑top fortress, with a significant history, varied wildlife and extensive views. As a steward, you are key to enhancing the visitor experience by engaging with visitors about all aspects of the site.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro‑ra (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Provide the warmest welcome to our visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance and grass cutting.
• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
• Actively support in HES seminars, events, functions and promotions.
• Deliver guided tours/talks as part of the core visitor experience.
• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Support the Monument Manager on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.
• Working together with your monument team to achieve overall commercial performance targets.
• Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
• Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
• Ensure the security of the site, buildings and contents, including acting as key holder (where required).
• Ensure that the health and safety of staff, visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment

Key Requirements of the role

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria

• Experience delivering high standards of customer service in a fast‑paced environment.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.
• IT skills and the ability to use basic online functions.

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at so u [e-mail] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.