Public Sector Support Advisor - Hybrid & Temp

Brook Street NMR; Birmingham; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A public sector support agency in Birmingham is seeking Temporary Support Officers to join their Probate team. This telephone-based role involves providing clear and empathetic support to service users regarding applications and queries. Candidates should possess strong communication and customer service skills and be comfortable in a fast-paced environment. The position entails a 4-6 week onsite training program, thereafter transitioning to a hybrid model. Salary starts at £12.36 per hour, rising to £13.25, with flexible hours available.

Qualifications

• Ideally, previous contact centre or customer service experience.
• A calm, assertive, and resilient approach.
• Excellent communication and listening skills.
• Comfortable working in a fast-paced, phone-based environment.

Responsibilities

• Handle inbound calls from service users and professionals.
• Provide accurate updates and guidance on applications and court cases.
• Process and update high-volume case information with precision.
• Deliver a consistently high level of customer service in a sensitive service area.

Skills

Contact centre experience

Communication skills

Customer service skills

Active listening

Calm demeanor

Job description

A public sector support agency in Birmingham is seeking Temporary Support Officers to join their Probate team. This telephone-based role involves providing clear and empathetic support to service users regarding applications and queries. Candidates should possess strong communication and customer service skills and be comfortable in a fast-paced environment. The position entails a 4-6 week onsite training program, thereafter transitioning to a hybrid model. Salary starts at £12.36 per hour, rising to £13.25, with flexible hours available.